ACER vs Dell

mildot326

New member
Well I'm in the market for a notebook. I did some surfing on the web(Tigerdirect.com)any good?. Looking to spend about $1500 bucks. The ACER has a bigger hard drive and screen(15.4). I thought that there might be a couple of SME's (subject matter experts) out there among the users, that can pass along some advice or first hand experience
 
I have a Dell and a Gateway. Gateway customer service speaks English and is very helpful. Dull customer service does not speak English and is not helpful.

Dell stinks!
 
I currently have two Dell Laptops and really like them both. I also have an HP laptop and the screen went out after only a year and was out of warranty for 3 days. They said they would fix it for a mere 600.00 dollars, sorry nope.
As far as service, you will find there is none anywhere anymore. We have all priced them out of service so don't count on it. I use Dell service all the time and get most things worked out for business purposes, but personal home service is something of a myth. I have owned Toshibas and even an Acer Desktop, I would stay away from Acer systems. They use cheaper hardware and have there own line of the so called AcerOpen products that lack drivers and compatibility for many software applications.

That is where you will pick up some better options from a Dell, better compatibility.

I have worked on IBM's also and consider them quite good laptops also. BTW what will you be using it for? That may also help in the deciding factor.
 
Quote:
Only one way to go at that price...Toshiba.



+1

I've used both Toshibas and Dells and far and above prefer the Toshiba machines. To me they have a better layout. Never really dealt with Toshiba's technical support line, as any of the corporate Toshiba laptops we had a problem with that were under warranty, we had a third party Toshiba repair center that would just overnight us the parts we asked for, or we would just send the unit to them.

Dell was a pain in the rear. Their call center is in India and South America, unless you are a corporate customer and then you may get a US based call center. Good luck understanding those people. The Dell website is a real pain in the neck to get updates from compared to Toshiba's. The on-site service from Dell isn't an actual Dell person that comes out. The technical support center will have a part sent to your location via Airborne Express, and then either later that day or the next a contractor from TRW or similar will show up to install the part, unless you know how to do it yourself.

Most laptops, however, if not abused should hold up for a while. The biggest problem I have with laptops (on a corporate support level) is hard drives going bad. This is usually caused by being left in very hot or very cold cars or being bumped hard or dropped while the system is use. I've seen a similar number of hard drive failures between Dells and Toshibas--the two types of laptops I was responsible for corporate level support for. Unfortuanately the hard drive contains all your programs and saved files. So if it goes, they go. No company will warranty the data you have on the hard drive should their hard drive fail. Your safest bet is to keep backups or be prepared to pay considerably to a company like OnTrac to have your data recovered from a dead hard drive. If the drive isn't completely dead, most any repair shop can salvage whatever data is on there minus perhaps a few files that may have been hit for an hour or two of shop labor.

No real experience with Gateways. We were doing an analysis one time to change corporate standard laptops at one company from Toshibas to either Dell or Gateways. Gateway was the first dismissed from the evaluation, though for what exact reasons I do not know.

Otherwise I'd steer clear of any of the other machines. Unless you really have the extra money then perhaps Alien Ware systems. No direct experience with them, but the owners of them I have talked to have been happy with them.
 
I've never bought a desktop computer in my life. Always built them. For notebooks though I know some people with sonys, & toshibas that don't complain.
 
I deal directly with all of the major name companies on a regular basis and part of my job is to do the actual repairs on computers/printers as well as placing warranty calls, parts orders etc... This is just my $.02 for what it’s worth.
Dell & Gateway both are in my opinion at the top of the game followed closely by IBM and HP - Next in line would have to be Sony and Toshiba. Gateway makes a very good laptop and their customer service is outstanding and is the best in the biz if you ask me - Dell has some of the best deals and can always be relied on.
The most important thing to remember is to get a good warranty, computer's today are fast enough now to take you many years into the future (unlike the last several years) so it is worth it to invest in that warranty.
 
I have had very good experience with Dell desktops (have a laptop on order now).

Not so good an experience with my Gateway laptop, no complaints about the machine but they use OEM parts that are impossible to get. I have had to replace the battery twice (5yr old) and have had to order them both times as they are not available anywhere over the counter.

The fuse in my 12v (cig lighter) power supply would blow anytime I had the machine plugged in and started the engine but not even Radio Shack carries the odd ball size and amp rating (nor does Gateway have it). I finally had to chop it up and "McGiver" it to get it to where I could use standard fuses.

I will never buy a Gateway again.

Leon
 


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