Doubleclutch
New member
Letter to Spypoint:
Last year, 2017 at the end of November I ordered four of your SpyPoint Force-10 cameras.
One of the cameras leaked water into it during a rain and quit working around the first of this year. I did not contact your company for some time since your warranty is stated as two (2) years. After a close examination of the camera the door gasket did have a flaw at the top center and was obviously glued on improperly.
I contacted your company by email and received a reply that I should send the camera in with $20. For repair and that the warrenty was for one year (1). I called and talked to a person, Robert that said that I had no way of knowing if the camera had a factory defect to send by email, copies of my receipts and a picture of the gasket and if he determined the problem to be a factory defect it would not cost $20 to repair, to send you the camers..
I sent the camera to your company. Then I received a phone message from Robert that stated that if I would send $50. He would send me a new camera. I returned the call and was told that Robert had gone home.
On 4/27/2018 @ 11:30 AM Robert called again and I tried to tell him that it was obvious that your company did not honor your written warrenty. Robert did not want to hear what I had to say and started to talk over me and would not listen at all, so I just disconnected the call after being told that the camera could be sent back to me or put in the trash. I have never experienced such unreasonable rudness from a reputable company represenative.
Now I have discovered another cameras with water inside, but is still working, for now. I can not see any defect in the door gasket at this time. That is a 50% fail rate in the first few months of operation.
Last year, 2017 at the end of November I ordered four of your SpyPoint Force-10 cameras.
One of the cameras leaked water into it during a rain and quit working around the first of this year. I did not contact your company for some time since your warranty is stated as two (2) years. After a close examination of the camera the door gasket did have a flaw at the top center and was obviously glued on improperly.
I contacted your company by email and received a reply that I should send the camera in with $20. For repair and that the warrenty was for one year (1). I called and talked to a person, Robert that said that I had no way of knowing if the camera had a factory defect to send by email, copies of my receipts and a picture of the gasket and if he determined the problem to be a factory defect it would not cost $20 to repair, to send you the camers..
I sent the camera to your company. Then I received a phone message from Robert that stated that if I would send $50. He would send me a new camera. I returned the call and was told that Robert had gone home.
On 4/27/2018 @ 11:30 AM Robert called again and I tried to tell him that it was obvious that your company did not honor your written warrenty. Robert did not want to hear what I had to say and started to talk over me and would not listen at all, so I just disconnected the call after being told that the camera could be sent back to me or put in the trash. I have never experienced such unreasonable rudness from a reputable company represenative.
Now I have discovered another cameras with water inside, but is still working, for now. I can not see any defect in the door gasket at this time. That is a 50% fail rate in the first few months of operation.
Last edited:
