Am I asking too much?

the noobie

the noobie

New member
So I ordered a choke tube from Midway. It is supposed to be an IM. I got one in the mail and it was a full. I called them up, told them what was going on and that I ordered an Improved Modified and not a Full. After taking 5 minutes to explain to the lady that while I COULD use it, it was not the one that I ordered and was not what I needed. She said "ok let me have someone check to see if we have the one you want, in stock" 20 minutes later she got back on and said that the one I ordered originally was on its way and to return the other one.

What they did was charge me for the now "correct" one and refunded the price of the old one.

I get my mail today and theres my new choke! Yay!...... Except that when I open the package I got another Full choke! I called them again told them that this is the second time they have given me a full choke. I told them that it is fairly urgent that I get the one I need. The new person said they could do what they did last time.

I asked if they could refund a little bit more money to cover the two shipping envelopes and the cost too ship the last choke and the newest choke back to them. They said that they could not refund any extra, just the cost of the choke itself. I told them I would get back to them.
I also asked if they could upgrade me to free two day shipping or something faster than normal. They cant do that either.

Do I just return the choke all together and go to a different company or give them one more chance? I dont really want to waste another week just to get another full, and I sure as [beeep] dont want to keep spending money to return the products.

Or is this the shooting gods way of telling me not to get this choke?
lol.gif


Sorry if this doesnt make sense, Its hard to rant on the cell phone.
 
Call Kicks Chokes and they will send you what you need.

There must be conflicting numbers in midways system for the choke you ordered and the one you got. No one company is above mistakes but twice tells me something might be a foul.
 
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We have one local sporting good store not counting walmart. I shoot a Beneli SuperNova and the only choke they stock is a few Jellyheads for an 870 or Mossberg.

I am sure that their system has a glitch, I am just a little annoyed since I waited 15+ minutes for them to see if what I wanted was in stock. And I didnt even get the correct one again
 
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My guess would be people out there running around like chickens trying to keep up with all the orders or maybe even new hires...but twice is something. I have a order that shipped this morning hope it is right.
 

Go here and order your chokes:

https://www.choketube.com/

Good prices, excellent selection, and you get them fairly
quickly. And in your case, you WILL get the correct choke.

MidwayUSA has lost most of my business for their shipping
costs, a few of these kinds of customer service adventures,
and many out of stock items. YMMV

Squeeze
 
Originally Posted By: the noobieSo I ordered a choke tube from Midway. It is supposed to be an IM. I got one in the mail and it was a full. I called them up, told them what was going on and that I ordered an Improved Modified and not a Full. After taking 5 minutes to explain to the lady that while I COULD use it, it was not the one that I ordered and was not what I needed. She said "ok let me have someone check to see if we have the one you want, in stock" 20 minutes later she got back on and said that the one I ordered originally was on its way and to return the other one.

What they did was charge me for the now "correct" one and refunded the price of the old one.

I get my mail today and theres my new choke! Yay!...... Except that when I open the package I got another Full choke! I called them again told them that this is the second time they have given me a full choke. I told them that it is fairly urgent that I get the one I need. The new person said they could do what they did last time.

I asked if they could refund a little bit more money to cover the two shipping envelopes and the cost too ship the last choke and the newest choke back to them. They said that they could not refund any extra, just the cost of the choke itself. I told them I would get back to them.
I also asked if they could upgrade me to free two day shipping or something faster than normal. They cant do that either.

Do I just return the choke all together and go to a different company or give them one more chance? I dont really want to waste another week just to get another full, and I sure as [beeep] dont want to keep spending money to return the products.

Or is this the shooting gods way of telling me not to get this choke?
lol.gif


Sorry if this doesnt make sense, Its hard to rant on the cell phone.



Call Midway and tell them that you are a very angry customer and you want to talk to Larry Potterfield (the owner). You will get his voice mail.

Let him know exactly what happened, and that you are PISSED at the rude treatment and unprofessional treatment you have received, and you want to speak to him personally. Leave your phone number.

You will get a call from one of the higher-ups in customer service, and they WILL fix the problem and you will probably get credit for your expenses.
The people that you have spoken to so far are the $7 an hour folks that have worked there for a few months.

.
 
I sent Larry a letter via e-mail when things didn't go right. He (or his secretary) answered the next day with problem solved.

Tom
 
Originally Posted By: CatShooterOriginally Posted By: the noobieSo I ordered a choke tube from Midway. It is supposed to be an IM. I got one in the mail and it was a full. I called them up, told them what was going on and that I ordered an Improved Modified and not a Full. After taking 5 minutes to explain to the lady that while I COULD use it, it was not the one that I ordered and was not what I needed. She said "ok let me have someone check to see if we have the one you want, in stock" 20 minutes later she got back on and said that the one I ordered originally was on its way and to return the other one.

What they did was charge me for the now "correct" one and refunded the price of the old one.

I get my mail today and theres my new choke! Yay!...... Except that when I open the package I got another Full choke! I called them again told them that this is the second time they have given me a full choke. I told them that it is fairly urgent that I get the one I need. The new person said they could do what they did last time.

I asked if they could refund a little bit more money to cover the two shipping envelopes and the cost too ship the last choke and the newest choke back to them. They said that they could not refund any extra, just the cost of the choke itself. I told them I would get back to them.
I also asked if they could upgrade me to free two day shipping or something faster than normal. They cant do that either.

Do I just return the choke all together and go to a different company or give them one more chance? I dont really want to waste another week just to get another full, and I sure as [beeep] dont want to keep spending money to return the products.

Or is this the shooting gods way of telling me not to get this choke?
lol.gif


Sorry if this doesnt make sense, Its hard to rant on the cell phone.



Call Midway and tell them that you are a very angry customer and you want to talk to Larry Potterfield (the owner). You will get his voice mail.

Let him know exactly what happened, and that you are PISSED at the rude treatment and unprofessional treatment you have received, and you want to speak to him personally. Leave your phone number.

You will get a call from one of the higher-ups in customer service, and they WILL fix the problem and you will probably get credit for your expenses.
The people that you have spoken to so far are the $7 an hour folks that have worked there for a few months.

.

+1 I use Midway for all my stuff. Had a similar issue once, and got an email back from Larry that my correct part was on the way, and to keep the other part.

Bryan
 
So I called back again today, asked for a manager or Someone higher ranking or someone who could help me more. I was put through to a lady who pretty much asked me the same stuff as the last two. When I told her that while I could use it, it was not the one I needed. She asked me to explain and so I compared the choke to car tires. I said the choke I got will fit my gun, just like tires fit a car. BUT Its like summer tires and I want studded winter tires.

She said "oh ok, let me go check on the status of the one you want." Another 15+ minute wait! She comes back and says, we have it in stock but we really need to make sure we are seeing the correct items. She proceeded to tell me that the first time I returned the product I was supposed to tell them that it was the wrong product and that I personally had to ask them to fill out a form that they would send to their warehouse to check on that product specifically to make sure that it was not a glitch in the system.

I did not know of this policy? Why does the customer need to request this form? I have never heard of this form.

I think I will take my business else where. I like midway, think their shipping is OK compared to Cheaper Than Dirt but I dont want to waist more time waiting for them.
 
If I was Larry Potterfield I would personally want to know about this. Especially with the surely large influx of new employees, temps, etc that has to be going on there.
 
I would really demand to speak to Larry, or ask to leave him a voicemail. When I called about the issue I had with my rings, I asked to speak to Larry and they gave me his personal email as he wasnt in the office at the time being.

Had an email back the next day.

Bryan
 
A+++ for Midway! I emailed Larry's email told them what happened included everything I said on here and got an email today apologizing for the late reply, they are well backed up with email but they have double checked and sent me an IM for free. They also said I could keep the wrong one if I wanted or return it for a refund.

Looks like midways goes up towards the top of favorite companies!
 
I have ordered several orders from Midway. I have had as near perfect of an experience as a guy could want. It's good to know they will take care of me if there is a problem. I really like how easy it is to track your shipment from them. Glad it worked out for you!
 
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I have never had trouble with MidwayUSA customer service. The few times I wanted to return something it went smoothly and once when something did get crossway because of a mail glitch Midway took responsibility and immediately made things right and to my complete satisfaction.
 
good deal, anytime i have an order that is not right I ask for the big chief and will talk to no one other that a HIGH up manager. the reg, employees are very good at proccessing the order and charging the card but ive found that most places seriously lack any ability to rectify problems unless you speak to a manager/owner.
 
Originally Posted By: the noobieA+++ for Midway! I emailed Larry's email told them what happened included everything I said on here and got an email today apologizing for the late reply, they are well backed up with email but they have double checked and sent me an IM for free. They also said I could keep the wrong one if I wanted or return it for a refund.

Looks like midways goes up towards the top of favorite companies!

Glad you got it worked out! Knew they wouldnt let you down

Bryan
 
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