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I emailed them about a stock and never got my questions answered. its pretty sad that no one checks the emails or voicemails daily. I had an issue with a summit treestand and sent 5 emails and the 5th one I said I will be taking it back due to crappy customer service and the issues I had to deal with on the stand. never got a reply. I would call but work 8-4 and cant be on the phone on hold waiting for them to answer.