Barnett Crossbow Problem

[kymailman98]

Two weeks ago, I purchased a new Barnett Quad 400 crossbow with a red dot scope. The fifth or sixth time I shot it,something broke inside the scope, rendering it useless. The following day I called Barnett and informed them what had happened. They had me return the scope and the scope mount. They received it back at their headquarters on 9/3. Today, 9/10, I called to check on the status and was told that nothing had been done about it, and not to expect a quick turnaround, as they repaired items in the order in which they were received. Now, that part I do understand, but this was a brand new bow that lasted less than one day, and for it to break and then take weeks to be repaired, is totally unacceptable to me. I am used to great customer service from companies like Foxpro, places that go out of their way to please the customer, and more importantly, do what is right. I am writing this to tell anyone looking to buy a crossbow, not to buy a Barnett, as I find they do not have good customer service. To be honest, this was a very cheap made scope, and from what I have been able to gather, is prone to failure. Now, I know that one man's unhappiness with a product, probably makes no difference at all, and most of you could care less. But, you can be assured that I will sell this crossbow ASAP and buy another brand, one that hopefully is of better quality and has better service.

 

[Ky308Man]

mailman, that's bad, but I've read some stories about Barnett's CS and it seems they suck. I once gave thought to buying a Barnett XBOW, but I wouldn't have one if it was free.

 

[kymailman98]

308man, I know that things break and that a new part can break just as easily as an old one. However, when that happens a REPUTABLE company should replace the broken part without any delay whatsoever. When I called Barnett and told them what had happened, they should have had a new scope on the way to me on that afternoon's UPS truck. Last year, I had trouble with a Foxpro Scorpion call that I had owned for about a year and a half. I came on this site and expressed my displeasure with the problems I had with the call. Mike Dillon of Foxpro PMed me and got my phone number and we talked about my problem. The very SAME day that we talked, he had a new call shipped out to me. That is what I call service, and I will always be a big supporter of their company. I have talked to several people about my Barnett bow, and from what I have been told, they are extremely slow about repairing or replacing broken items. I could understand this if that item had been abused, or was several years old, but on a brand new scope.....they should put that at the top of their list. I can only come to one conclusion, and that is that once an item is out the door....it's your problem, not their's.