Boyds Gunstocks horrible customer service

TripleDeuce660

TripleDeuce660

Active member
The stock I ordered was a plainsmen. It is a trap stock for an 870.

Rather than tell the whole customer service story. Ya'll can see for yourself. 6 months since the order was placed, endless unanswered emails, and still my stock is not right. Heck I don't even have the forearm I mailed off for replacement 3 months ago. It has been a disaster from the moment the order was placed.

Read the Email from the bottom up.

From: Stockranger
Sent: Wednesday, March 16, 2016 1:04 AM
To: info
Subject: Re: 870 stock?

Any plan to reply to my emails or send the replacement forearm I have been waiting 3 months for?! 6 months since my initial order and this is still not resolved. You can bet I am posting this entire Email history to predator masters forum, rimfire central, calguns, and more right this very moment. I gave your company every chance to redeem the poor customer service that started from the moment my order was place, 6 MONTHS AGO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I expect the forearm or a refund immediately. I will dispute the charge with my credit card company and send them this email.
Dave
________________________________________
From: Stockranger
Sent: Monday, March 7, 2016 4:39 PM
To: info
Subject: Re: 870 stock?

Mailed the mismatched forearm off nearly 3 months ago. Planning to send the replacement anytime soon?

Dave

________________________________________
From: info
Sent: Thursday, January 7, 2016 1:47 PM
To: Stockranger
Subject: RE: 870 stock?

David,
Please send the forend back following the directions below and we will get that replaced for you.

1. On the outside of the box in big bold letters write RMA #M4374
2. Flip over the invoice and on the back should be a return section, if you no longer have the paperwork write your name, phone no, and order no. WEB0228319 on a slip of paper and toss it into the box.
3. Watch this email account and later on this afternoon you will see an email from UPS with a shipping label to send the order back.

Sincerely,
Amanda




Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011
http://www.Boydsgunstocks.com

________________________________________
From: stockranger
Sent: Thursday, January 07, 2016 2:37 PM
To: info
Subject: Re: 870 stock?

The images are attached. As you can see the forearm is like victoria secret pink and the buttstock is flourscent pink/purple. Would prefer to replace the forearm so I will not have to go through the trouble of removing the buttstock. Either color is fine as long as they match.

A 7 1/2" bolt with that size and thread pitch is a very unusual size. It is not sold by remington. It may be possible to special order it someplace. I went to a specialty fastener shop and they had an 8" one. I then had to make a spacer to take up the slack. Your company needs to send the proper size bolt with the stock even if it costs 5 more dollars for the stock. The bolt was only about 2 $.

________________________________________
From: info
Sent: Thursday, January 7, 2016 11:02 AM
To: Stockranger
Subject: RE: 870 stock?

(TO NOTE, I HAD SENT EMAILS THAT WERE NEVER REPLIED TO. THEY WERE NOT WAITING MONTHS FOR MY EMAIL, THEY SIMPLY DID NOT REPLY TO THEM UNTIL I THREATENED TO POST A BAD REVIEW. )

David,
I apologize as we have been awaiting your reply before proceeding. Our website states for this item you will need a 7 1/2" bolt. Please send a picture of the color issues, so I can review it and see what we can do for you.

Sincerely,
Amanda



Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011
http://www.Boydsgunstocks.com

________________________________________
From: Stockranger
Sent: Wednesday, January 06, 2016 12:44 PM
To: info
Subject: 870 stock?

I have been waiting since November 25th for you to reply to this e mail. Now that I am off for the holidays I have time to write reviews about your product and customer service. I will give you one more chance to make this right before you have yet another review on the internet about your companies horrible customer service.(I had to send the below email twice till there was a reply).


You have to be kidding me. There are 2 variations, and that is all. They sell 2 bolts. 8.25 and 10.25. Neither one fits as I already described. Remingtong, brownells, midway etc., all only have 2 bolts. I have the most common 870 made, millions of them are exactly like mine. A current production 870 express. It has not changed since the 90's, prior to that it was an 8.25" bolt. That variation was produced since the 50's. There are no other variations "to account for". Your other stock that fits the gun, the sterling thumbhole, shows a bolt coming with the stock in the photo. Someone probably forgot to put one in the box. The reason it doesn't fit is because the stock is likely made to also fit the remington 1100, 1187, and 870. The stocks all interchange, but have different bolt lengths. Other than that the inletting all fits.

You need to resolve the problem, or you will have many more terrible customer service reviews all over the gun forums.I have thousands of posts and am a respected member at many. Your company has a horrible reputation for customer service. I thought I would take a risk, apparently a bad idea. I know someone at your company is member on predator masters. These emails are all being posted there already. You can expect to see them on rimfire central, shotgun world, and calguns. At shotgun world people have been waiting 5 weeks to hear my review of your stock, because there are almost none to be found. If you don't know the answer, someone at boyds must.

If a bolt is found, do you plan to resolve the completely miss matched colors?

________________________________________
From: info
Sent: Wednesday, November 25, 2015 7:44 AM
To: stockranger
Subject: RE: 870 stock bolt too long for plainsmen

David,
The Remington 870 has many variations to account for. The only thing I can suggest is to contact an after market hardware dealer to locate a bolt for the gun. Brownells is a good one to contact or Remington may sell them as well. Does the stock fit the gun?

Sincerely,
Amanda

Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011
http://www.Boydsgunstocks.com

[http://www.boydsgunstocks.com/imagelib/default-source/Slider-Art/new-items-page.jpg?sfvrsn=0]

Boyds - Custom Gunstocks | Custom Hardwood Gunstocks
http://www.boydsgunstocks.com
Boyds Gunstock Industries, Inc., Mitchell, South Dakota 57301 © 2015 Boyds Gunstocks, Inc.




________________________________________
From: stockranger
Sent: Tuesday, November 24, 2015 2:41 PM
To: info
Subject: Re: 870 stock bolt too long for plainsmen

order number is WEB0228319. Phone is 714xxxxxxxx



________________________________
From: info
Sent: Tuesday, November 24, 2015 12:08 PM
To: Stockranger
Subject: RE: 870 stock bolt too long for plainsmen

David,
I apologize for all the issues. Can you provide the order number or the phone number on the account. Once I am able to pull the order up I will be able to better assist you.

Sincerely,
Amanda

Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011
http://www.Boydsgunstocks.com
________________________________
From: Stockranger
Sent: Tuesday, November 24, 2015 2:38 AM
To: info
Subject: 870 stock bolt too long for plainsmen


I received the 20 ga 870 american plainsmen stock today. My gun is brand new production and the stock bolt it came with is an OAL of 10.5 inches. This bolt sticks out 3 1/8 inch past the tang of the new stock. On the old stock it only sticks out 1/8". Therefore, the bolt is 3" too long. I looked online it would seem there is a bolt that is 2" shorter for older guns, but that is not going to be short enough it would seem. What part is required?


I'm less than happy with waiting 4 weeks, receiving it just in time for my wife's birthday present, and now it doesn't work. I'll be waiting for another week to a bolt shipped when I figure out what part is required. Needing a 10 dollar bolt is not a big deal, not being informed ahead of time by the website or during check out totally sucks. Furthermore, the color of the buttstock and forend are not even close. The forearm is a light girly pink. The buttstock is a rich purplish florescent pink. Either one would be fine if they matched.


David
 
Last edited:
That sucks. I was considering a Boyds stock for a project, but stories like this make me hesitate.

Some banks and credit cards have a 90 day time limit on disputes. You've got documentation but I wouldn't have waited that long...
 
not being a jerk but instead of emailing and waiting on emails, why not just pick up the phone and explain it to them.

probably would have been a lot faster.
 
Originally Posted By: ohihunter2014not being a jerk but instead of emailing and waiting on emails, why not just pick up the phone and explain it to them.

probably would have been a lot faster.

True if you have the time to be on eternal hold or switched to a recording that tells you to leave a number and they will call you back or leave an e-mail that takes days to get a reply. I like their stocks but CS sucks.
 
I understand when a company is understaffed and orders come in faster than can be filled. What I don't understand is poor customer service. With all the unemployment in the country today, they could at least hire temporary help to answer the phone and try to explain the long waiting periods for their products or problems with a product.

I called numerous times, with no answer, about upgrading a "field grade" stock to a AAA walnut stock. I finally sent an e-mail. Two days later I received a reply saying they were confused with what I wanted. I sent a second e-mail and four days later got a reply saying they could not do it, all they offered was "field grade". A simple five minute call would have answered all my questions.
 
Last edited:
I have a rifle I have wanted to try a Boyd's on for years. Every time I get close to pulling the trigger, I see another one of these stories of their customer service and pat myself on the back for not doing it.
 
You know when I order my stock of Boyd's would have said were real busy it will be 6 to 8 weeks there would have been no problem. But to drag it out for 2 months and then lie when I called I'm it is just BS!!!
 
Originally Posted By: Smokin BarrelI have a rifle I have wanted to try a Boyd's on for years. Every time I get close to pulling the trigger, I see another one of these stories of their customer service and pat myself on the back for not doing it.

Time is so relative in many of these. Two months with poor communication is terrible yet the inconsistency of the whole deal would be maddening.

I've ordered a couple from Richards Microfit Stocks. On them I just place the order and don't think about it when it shows it shows. After these last big politically induced panics my waiting tolerance has gone way up. Now on a return product it would be shorter but for initial ordering I just try to not get jammed up.

It's like these Black Friday and SHOT deals. The suppliers get slammed and they have to catch up. Luckily for me I always have something cooking and waiting on one item doesn't interfere with the others. It might be a barrel a stock or even a gas block. No idle hands here.

If you order now who knows where your project will be in the next few weeks. If you never order you know exactly where it will be in two weeks. I've got a couple of Savages I want to restock so when I order them the wood will show up and guessing it's the right color and inlet I'll get around to them in due time.

I suppose that's where sticking with some of the more commercial stocks like HS Precision and Bell & Carlson take the worry out of the wait but there are times where the wood look is worth it.

If you do pull the pin a timeline as it unfolds might be interesting for all of us.

Greg
 
I emailed them links to the reviews. Guess what, they called me this morning. I'll call them back after lunch. They read the emails, they just don't reply. They hear the phone ring, they just don't answer. Why should it have to come to this?
 
Ultimately it has been resolved. It would of been MUCH easier if this same level of customer service was given from day 1. I would of had the stock, they would of had my money, and I would of been leaving a positive review. When I get great customer service I also come on gun forums and let people know. CZ warranty service for example, exemplary customer service.

Now I will review the stock itself.

The American Plainsmen stock is a Monte Carlo stock. The dimensions are not on the website, and an email prior to purchase said they don't know and don't have that info. (again someone could get out a measuring tape). The dimensions are:
LOP 14 1/4" (They will not cut it)
DAC 1 5/8"
DAH 2 1/4"
DA Monte Carlo 1 1/2" (yes the comb is slightly higher in the back like a rifle)
Pitch appox 3 degrees
There appears to be no cast, however there is a little bit of toe out for a right handed shooter
The grip is slighter closer to the trigger, maybe 1/4 inch or less.

Other than needing an odd size bolt which is not provided, it needed no fitting. (you can use all thread or an 8 inch bolt with a spacer, they should change the inletting to 8.5 inches and it would still fit every 870 ever made with a bolt you can buy from Remington.)

It was just a couple ounces heavier than the original. The shape on the forearm looks sort of odd but provides a good grip.

I purchased this for my g/f because she has really high cheekbones. For me, it is a trapstock, but for her it shoots flat. It was cheaper than an adjustable comb. I then took it to a fitter, had it shortened a little and pitch adjusted. With some 3/4 oz loads and 12 ounces added to the butt, she can shoot it all day. (Still working on her mount, so a couple bad mounts and she is bruised.) This stock is a cheap solution for women. Its not perfect, but close enough to get started. It could use more DAH for her long neck. They make it for a 20 ga 1100 too. She loves the pink color, it matches her shooting glasses, and looks pretty sharp with the black gun. If it was for me, I would get the red and grey (applejack I think).

_______________________________________________________________________

That is a generous offer and more than adequate solution. I appreciate you resolving it in a timely and professional manner.


Thanks,
Dave

------ Original message------
From: Jill Duncan
Date: Thu, Mar 17, 2016 8:57 AM
To: stockranger
Subject:RE:

Dave,

I understand your hesitation to send that part in. What I would like to do is, send your original forend back to you right away so you can put the gun to use, issue you a full credit for your purchase, then place a replacement order for a matching set. That way you would have your parts for shooting in the meantime, and the money back should pay for any adjustments you would need made to a new buttstock so she can get a matching set, and hopefully compensate for the frustration of this situation. After the amount of time that has passed without resolution from us, I feel that this is the right thing to do. Please let me know if you feel this is an acceptable solution.

Thank you,

Jill Frank
Customer Service Supervisor
Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011 x209
http://www.Boydsgunstocks.com



From: Stockranger
Sent: Thursday, March 17, 2016 10:33 AM
To: Jill Duncan
Subject: Re:

No, I'm not mailing off the stock. We will not be able to go shooting. Just mail the miss matched forearm back and credit my card the amount you see fit.

Dave


From: Jill Duncan
Sent: Thursday, March 17, 2016 6:27 AM
To: Stockranger
Subject: RE:

Dave,

We should have had you return both pieces originally so we could color match, I apologize that was not how it was handled. I have spoken to the purchaser of our wood, and they agree that the forend is accurate in color to what it should be. They suggested that we have you return the buttstock as well, and then we can attempt to find some wood in the plant that would match that. I cannot guarantee that it can be done, but we will certainly try. Would that be something you would be willing to do? Let me know your thoughts, and I will do my best to accommodate you.

Thank you,


Jill Frank
Customer Service Supervisor
Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011 x209
http://www.Boydsgunstocks.com



From: Stockranger
Sent: Wednesday, March 16, 2016 6:10 PM
To: Jill Duncan
Subject: Re:

I had the stock cut and the pitch adjusted to fit my girlfriend. I just got the stock back from the fitter a few weeks ago. I would of returned the stock instead of the forearm.

From: Jill Duncan
Sent: Wednesday, March 16, 2016 2:29 PM
To: Stockranger
Subject: RE:

Dave,

I have reviewed all of the information and pictures you sent, and was able to locate the forend you returned. To be honest, the black jack forend returned is actually pretty close to our normal black jack color. In the photo it did appear very light in color in comparison to the buttstock, so I am concerned that if we simply reorder this forend, it will be of similar color. It seems more likely to me that the buttstock is of odd color. What I propose we do is, reorder both pieces, I can mark the order to be brought to me personally so that I can ensure a color match before sending them out to you. I would also like to credit back to your credit card $79, this would be half the original cost of products on your order. If this is not something that you are interested in doing, I can certainly refund you for this purchase in full. Again, I do sincerely apologize for the way that this was handled, I assure you that we will take measures to improve our processes going forward. Please let me know how you would like to proceed.

Thanks, and have a great day!


Jill Frank
Customer Service Supervisor
Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011 x209
http://www.Boydsgunstocks.com



From: Stockranger
Sent: Wednesday, March 16, 2016 3:16 PM
To: Jill Duncan
Subject: Re:

E mail is preferred.

From: Jill Duncan
Sent: Wednesday, March 16, 2016 12:54 PM
To: stockranger
Subject:

Dave,

I was forwarded your email chain with customer service, I apologize for the way that this has been handled for you. I would like the opportunity to make this right with you. I left you a voicemail earlier, but let me know if email is a better way to communicate.

Thanks, and have a great day!

Jill Frank
Customer Service Supervisor
Boyds Hardwood Gunstocks
25376 403rd Ave
Mitchell SD, 57301
(605)996-5011 x209
http://www.Boydsgunstocks.com
 


Write your reply...
Back
Top