R Buker
New member
It's unreal.
I called to upgrade my system. AFTER I got done telling them what I wanted and giving them my credit card info, the tought came to me to check on if they have any kind of contract I have to sign in order to upgrade. Well, what a surprise. They do! They told me I was locked into an 18 month contract because of my upgrade. Well, I told them to cancel my order because I didn't want to be in that contract. They informed me that they couldn't cancel that order because it was already submitted, my new receiver was on the way and the money was already taken out of my account. Wow, are they ever good! they were able to ship my new receiver within 2 minutes????
I talked to his supervisor and they said they'd refund my money in 10 or so days and all I had to do was return my new receiver. WHAT??? Just don't send it, I said. Not a chance. It was already gone....
I talked to her supervisor and she told me the same thing!! I emailed them and they said once I gave my credit card info they had "no control over the situation." No control?? Who does have control? I attempted to contact them to find a number in the US for corporate office. (The people I talked to were all in the phillipines.)
It sucks to be a little fish in a big pond. You feel so helpless against crap like this.
Live and learn I guess. I just wanted to vent...
I called to upgrade my system. AFTER I got done telling them what I wanted and giving them my credit card info, the tought came to me to check on if they have any kind of contract I have to sign in order to upgrade. Well, what a surprise. They do! They told me I was locked into an 18 month contract because of my upgrade. Well, I told them to cancel my order because I didn't want to be in that contract. They informed me that they couldn't cancel that order because it was already submitted, my new receiver was on the way and the money was already taken out of my account. Wow, are they ever good! they were able to ship my new receiver within 2 minutes????
I talked to his supervisor and they said they'd refund my money in 10 or so days and all I had to do was return my new receiver. WHAT??? Just don't send it, I said. Not a chance. It was already gone....
I talked to her supervisor and she told me the same thing!! I emailed them and they said once I gave my credit card info they had "no control over the situation." No control?? Who does have control? I attempted to contact them to find a number in the US for corporate office. (The people I talked to were all in the phillipines.)
It sucks to be a little fish in a big pond. You feel so helpless against crap like this.
Live and learn I guess. I just wanted to vent...