If you plug another device into the USB cable, does it pick it up? If the computer isn't picking it up, the utility won't see it, so I wouldn't worry about reinstalling the utility just yet. When you open up MY COMPUTER, you should see a drive with the serial number of the scorpion X1AG... something like that show up. If you see that, just click on it and it should open up your Scorpion and show the files. Keep us posted.
