Problem With Foxpro firestorm remote

G

green1320

New member
I bought a firestorm caller last year and did not get out with it much due to medical reasons. I went out with it the past two weekends on night hunts and found that the tx-9 remote that came with it is totally useless at night. The remote has a red light that when on you can not read the text on the call at all. I have inverted the text and still it can not be read. I have also put it in larger text but it is hard to read but also useless because it does not give the name of the call. I called foxpro to see what can be done and they stated they will look into several options to help out but they have not returned my call as stated. I told them that on my hunt I had to buy a competitors caller to hunt at night and the customer support person only answered and said at least I got through the hunt. I felt this was a bad response after spending $400.00 for the firestorm. They stated I could not change remotes. I ask what could be done as the caller is still under warranty and it is even a challenge to read it during the day. Any help with this matter would be appreciated. Thanks
 
Thanks Slicker but I beleive that Foxpro should fix the problem or give a resolution to the problem for the money I spent on this call. When I spoke to them they admitted to having some complaints about this problem and if you search this forum you will find plenty on it. I spoke to a rep at fox prox and told him of the problem and he stated he would get back to me. i called today to follow up since I never got a return call and he became rude and stated he would call me when he had more information and when I ask how long this would take he snapped back and stated that it would be as long as it took. I do not appreciate being treated rudely by a person when trying to discuss a problem with there product. I would not at this time buy anymore of there product after the bad experience I have had with their company. I have reached out to another person in the company to see if I can get the problem resolved instead of ignorant remarks.
 
green1320, if you get in touch with Mike Dillon and he finds that somebody has treated your rudely, that person would have a serious problem. Sounds like you may have your background settings wrong on your remote for night. Have you read the manual instructions on that feature?

I have never heard of any tech at FoxPro treating somebody rudely until this post. Please call Mike Dillon and get this handled.
 
Thanks Possumal. I did call back down and they suggested I talk with Mike. I left him a message and hopefully he gets back to me. As far as the manual yes i have read and tried everything in it concerning the remote and nothing makes reading it any easier or even usable at night. If you search this forum as well as Foxpro's own forum there are a lot of post concerning problems reading this remote. The mere fact that the rep I spoke to was looking into replacing the LCD color in my remote tells me they are aware with the problems with this remote. All company's have problems with products but to treat a customer rude and tell them they will gett back to them SOMETIME when they have more information is not an answer they want to hear. Then when questioned on his responses to me the rep got rude and basically told me I was stuck with this problem they are aware of and too bad. That is not good business especially when there product is still under warranty and is a factory fault that the product does not work as they advertise. I will wait for Mike's call and hope a resolution can be made as to this problem without feeling like they don't care about their customers as the other Foxpro rep did. I like their product and think it is good but they need to stand behind it when a blatant mistake comes out and they have severe problems with it that has been reported. I have received feedback from many owners of this problem and them contacting Foxpro and not getting anything fixed. I do not believe this is fair to loyal customers of Foxpro and a way they should be treated. The mere fact of how I was treated when I questioned the problem tells me that this rep was aware of the problem and was tired of hearing the complaints.
 
Every problem I have ever read about concerning this has to do with the individual not being able to read the display size of font. The newer remotes like the TX915 that goes with the Inferno, Banshee, and Screaming Banshee have a larger display and are just naturally easier to read. I don't do any night hunting, but when I field tested the Firestorm with the TX9, I had no problem reading the display at any time of day, even in near dark conditions. I have never had any problem reading any of the displays on any of the remotes, and I wear bifocals. Obviously, a person's vision and ability to read smaller print vary from person to person.

If you were treated rude, I am totally surprised. I have never heard of that happening before.
 
just read one of the posts on this problem with the tx9 remote, and the poster said that a pair of clip-on flip-up glasses on the cap bill worked fine for him. I've used them for tying on flies. the tx9 is what it is and sometimes you have to use ingenuity to beat it. hope this works for you. I have always had great help from the FoxPro techs, if they say they'll get back to you, they will for sure, it may take a bit if they're busy.
don
 
Last edited:
My eye sight is fine but the problem is with the contrast between the red and black on there LCD'd I believe. Also I do not agree that if they are busy they put the customers that spent money fair and upfront on thir product to the back of the line. I also do not agree when stated that you had to go buy a competitors call to finish the hunt then your told well at least you got a solution so you could finish is an appropriate answer from Foxpro. I also do not think you should have to buy a pair of flip up reading glasses to use their product. The general age for a person that is going to spend the money on one of their calls is in their late 30's to mid forties and should have a product that that market can use. Just my opinion. I feel this situation could have been avoided with a better attitude and responses from the rep at fox pro but who am i to say I guess. Thanks for your responses I guess I will wait for Mike to get back to me in 2-3 weeks as I was told may be the case.
 
Steve,

I just received your email and tried to call you back. I left you a message. Here is what I know so far:

Joe is who you talked with in the Service Dept. Joe has always been very professional and courteous to deal with. I'm not defending Joe, but know that they have been extremely busy. I talked with Joe about the issue, and he stated that they were trying to see if there was a way to change the LED color in the background for you. This is something that is going above and beyond. Let me explain. The problem that you are having with your display is not due to any faulty parts. The TX9's have used this display for years. They have all been the same. We realized that some people had issues with that display, and have since upgraded all of our remote controls with better displays, as part of the normal evolution of our remotes. The older ones were smaller and harder to read. The newer ones are much larger, and have much better resolution.
What Joe was trying to offer you was to have you send your remote control in, and see if changing the LED in your remote might help. We can certainly try that, but that will only help at nighttime, and won't help with the resolution during the daytime.
If you call me back at the number I left you, I'll be more than glad to try and explain in more detail. Also, I need to know where you purchased your unit at. Bass Pro are the only ones that I know of that are still selling the Firestorms, as they have not been in our regular lineup of callers in a number of years.

Regards,

Mike Dillon
 
Mike it was a pleasure talking to you yesterday. I am very grateful that you responded back to me very quick. After speaking to you I was very relieved and know that this problem will get resolved. Thanks for taking time out of your day and personally speaking to me and getting this problem resolved. I do agree that if people are busy they sometimes have a bad day. I know and am certain that the outcome of this will be resolved. I may be one of those persons that have trouble with this display but am certain that we will come to a resolution. Thanks again Mike the service I received was the best I ever experienced from any company. I will get that remote shipped out today.
 
Last edited:


Write your reply...
Back
Top