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Thanks Possumal. I did call back down and they suggested I talk with Mike. I left him a message and hopefully he gets back to me. As far as the manual yes i have read and tried everything in it concerning the remote and nothing makes reading it any easier or even usable at night. If you search this forum as well as Foxpro's own forum there are a lot of post concerning problems reading this remote. The mere fact that the rep I spoke to was looking into replacing the LCD color in my remote tells me they are aware with the problems with this remote. All company's have problems with products but to treat a customer rude and tell them they will gett back to them SOMETIME when they have more information is not an answer they want to hear. Then when questioned on his responses to me the rep got rude and basically told me I was stuck with this problem they are aware of and too bad. That is not good business especially when there product is still under warranty and is a factory fault that the product does not work as they advertise. I will wait for Mike's call and hope a resolution can be made as to this problem without feeling like they don't care about their customers as the other Foxpro rep did. I like their product and think it is good but they need to stand behind it when a blatant mistake comes out and they have severe problems with it that has been reported. I have received feedback from many owners of this problem and them contacting Foxpro and not getting anything fixed. I do not believe this is fair to loyal customers of Foxpro and a way they should be treated. The mere fact of how I was treated when I questioned the problem tells me that this rep was aware of the problem and was tired of hearing the complaints.