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Steve,


I just received your email and tried to call you back.  I left you a message.  Here is what I know so far:


Joe is who you talked with in the Service Dept.  Joe has always been very professional and courteous to deal with.  I'm not defending Joe, but know that they have been extremely busy.  I talked with Joe about the issue, and he stated that they were trying to see if there was a way to change the LED color in the background for you.  This is something that is going above and beyond.  Let me explain.  The problem that you are having with your display is not due to any faulty parts.  The TX9's have used this display for years.  They have all been the same.  We realized that some people had issues with that display, and have since upgraded all of our remote controls with better displays, as part of the normal evolution of our remotes.  The older ones were smaller and harder to read.  The newer ones are much larger, and have much better resolution.

What Joe was trying to offer you was to have you send your remote control in, and see if changing the LED in your remote might help.  We can certainly try that, but that will only help at nighttime, and won't help with the resolution during the daytime. 

If you call me back at the number I left you, I'll be more than glad to try and explain in more detail.  Also, I need to know where you purchased your unit at.  Bass Pro are the only ones that I know of that are still selling the Firestorms, as they have not been in our regular lineup of callers in a number of years.


Regards,


Mike Dillon


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