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Mike it was a pleasure talking to you yesterday. I am very grateful that you responded back to me very quick. After speaking to you I was very relieved and know that this problem will get resolved. Thanks for taking time out of your day and personally speaking to me and getting this problem resolved. I do agree that if people are busy they sometimes have a bad day. I know and am certain that the outcome of this will be resolved. I may be one of those persons that have trouble with this display but am certain that we will come to a resolution. Thanks again Mike the service I received was the best I ever experienced from any company. I will get that remote shipped out today.