My helion would sometimes freeze up. The image was there but it was a still photo. Power off/on and NUC did not fix it. The only thing that helped was to remove/reinstall the battery. They suggested that I reinstall the default settings and start over but that did not work. I also updated the firmware, that did not work either. I sent it back for replacement, took about 2 weeks.
I wish that I knew of a fix for you but we both know that you are going to have to send it back.
Maybe your defective Pulsar and my defective Trijicon will be on the same UPS truck for a while.
