Really disappointed in MidWayUSA ..........

Hidalgo

Hidalgo

Well-known member
I got some Lapua brass from Midway a couple of days ago. I generally use Lapua because of the quality, plus it comes in a neat blue box that is very useful.

I have been a MidWay customer for a lot of years and can honestly say that they have been awesome over time. But ................

My order of brass and a couple of other smallish items was shipped in an envelope. Not a box ... an envelope. And the results are evident in the attached photo. Nice plastic box destroyed and brass loose in the envelope.

Not trying to start a gang-bash on Midway, but this poor packaging is obviously how the market is evolving to create as much profit as possible.

IMG_1957 by John Doe, on Flickr
 
My wife and I were in the hydraulic parts business for 25 years. 99% of our parts were shipped, and packing was a priority. We opened a postal center a couple of years before retirement and did a lot of packaging there as well. Figured it out early on that a trained "monkey"
tt2.gif
with a little common sense in shipping can avoid most claims for loss and damage. We used a lot of "air bags" or padded envelopes where appropriate, but you gotta use a little bit of common sense and fit the container to the shipment.

Its not just Midway, all shipping departments need to be trained in proper packaging. I think most, if not all companies assume that any monkey can put something in a box and get it out the door; the problem is the "monkeys" do just that with no concern, or common sense.

Sam's is a great example. We order a lot of canned goods and granola cereal from Sam's. They put the granola bags in with several cases of canned goods in a box twice as big as it needs to be and you'd be hard pressed to tell the difference between the granola and corn meal on arrival. Now we place the order for canned goods one day and granola the next.....more than one way to skin a cat.
lol.gif


If I were you, I'd give Midway a call about the condition of your package and suggest a little training is in order in their shipping department.

Regards,
hm
 
Originally Posted By: hm1996
If I were you, I'd give Midway a call about the condition of your package and suggest a little training is in order in their shipping department.
Regards,
hm

I did that already. The response I received was ........ "Feel free to return the merchandise and it will be replaced".
blink.gif


Seems like they need some training in the CS department also ........
rolleyes.gif
 
Guess they're getting the same attitude as all the rest of the big box stores. Just me, but I believe I'd have asked to speak to a supervisor about that time.

Regards,
hm
 
Well, I didn't want to raise a huge stink over one box of brass. But I was definitely disappointed. Not a huge issue, but like I said everyone seems to be cutting corners anywhere they can these days. Sad to see companies like MidWay go that route.
 
IDK, something as simple as not placing a large square box in an envelope is not rocket science. My thoughts on advising a supervisor is more a preventive measure, than the simple replacement of the item that was destroyed by an inattentive shipping clerk. A bit of training on their part would easily prevent such occurrences in the future. Guess that's just one of my pet peeves.

Regards,
hm
 
That really is disappointing. And, sadly, not surprising.

It's been a lot of years since I had complete responsibility for a shipping warehouse. But back then, packaging was mostly free from the shipping company and always free if using USPS Priority. Cost was a factor, as free packaging wasn't all the same rate. But, as the guy held responsible for all costs, a single return and re-ship wiped out the shipping cost of better packaging for a crap ton of shipments.

That's bottom sucking mindset they are doing right there.

- DAA
 
Not sticking up for Midway but I've never had an issue with them. I'd send the brass back and ask them to package it better or cancel the order and refund your money. I know the box is trivial but they are handy to have.
 
That’s par for the course with them. Their packaging absolutely sucks. I’ve had multiple orders from them with busted bullet boxes and missing contents. To be fair they always refund what’s missing but over the last several years sometimes what’s ordered is not replaceable due to it being out of stock by the time the package is delivered. I complain every time I have to call and the simple answer is………THEY DON’T CARE!!!! It’s cheaper to replace or refund than to do it correctly.
 
Seems like there is a mixed bag of experiences. I will say one thing for them ..... any box I have received was glued at the bottom as well as taped. Nobody else I buy from does that.
 
Originally Posted By: pyscodogOur postal carriers are getting pretty bad as well. They take little to no care of our packages

ya the sorting conveyers are absolutely brutal on packaging. or they can be anyway if something gets stuck where it shouldnt.
 
Sorting conveyors are likely responsible for the loss of a fine rifle I bought on Gunbroker a few months ago. A early Browning Safari .30-06 in near mint condition arrived literally broken in half at the crosspin/throughbolt under the action. The seller, in this case a brokerage house, made it right with me immediately upon receiving pics and documentation, and I assume were eventually compensated by UPS.

I complained to Natchez Shooter's Supply on my last order from them - I ordered some 12 gauge #1 buckshot in 25 round boxes, it arrived in a shipping box but so loosely packaged that the heavy shotshells had destroyed their boxes by the time it arrived.
 
Last edited:
Definitely common for them. Once larry sold it and I noticed a lot of changes, not for the better, I stopped being a customer of theirs. I have read many of these horror stories. The saddest part is it doesnt have to cost much if any more money to properly ship stuff when you have someone with squishy bits between their ears actually doing it.
 
Larry sold it?

Not according to this:

https://www.midwayusa.com/brand-ambassadors/larry-potterfield#:~:text=Larry%20Potterfield%20is%20the%20Founder,internet%20retailer%20it%20is%20today.

Where did you get that info?
 
Originally Posted By: arlaunchI like Midway USA. One dip $!$% likely made a mistake.


Oh, I like them. And I still use them if they have what I need at the time.

That one instance was disappointing to me because it was very unusual for them, and I just hope it isn't an indication of things to come.

They are hard to beat on price, and they ship quickly.
 
Had the same shipping issues with them. Their common practice is to remove items and reinstall them in packaging and smaller boxes to save on freight. They did this with the rebranded BCA/AR Stoner uppers. Two in a row came damaged with the barrels sticking out of the box. Why didn’t they leave them in the BCA egg foam padded boxes??? The BCA boxes are smaller anyways. My guess is was to cover up that they were BCA uppers and were charging $150 more for them. I was in hurry to get one for hunting season so I ordered another one and returned the first for a refund. Long story short I had to dispute my credit card which got denied from my card company because they were confused me and I bought two. So I was charged for two uppers and only had one. What a mess. After several calls to Midway customer service they said I had a credit of $400 on account from the return. They finally credited it back to my credit card after 7 and a half months. I sworecthe off off after that for years till I saw some broadheads on clearance for less than half price. Figured for $19.99 I would gamble. They came damaged with bent blades in a bubble pack. I returned them. Shortly after I returned the two packs they listed them twice on their website some at full price and 2 Packs for $19.99. My buddy orders the two packs for $19.99 and he received the ones I returned. It had my note in them telling the blades were bent!
 
Last edited:
If ups thinks it’s a gun I think they give it the (it’s trash treatment). Sent 3 guns through ups and they trashed 2. Ups even packaged one.
 
Back
Top