Steiner customer service is A++++++

Jerry Tracy

New member
Reading the thread below about Burris' customer service reminded me of just how well Steiner took care of me on a pair of Bino's. I had never owned a really good pair of binos, always those 39 dollar Bushnells or Jasons. Finally my wife at the time told me to go get me a good pair of binos so I did. Bought me a pair of Military Marine 8x30's and absolutely fell in love with 'em. Anyway, about 3 or 4 months later I was over at my friends farm where I bow hunt and I was on the tractor mowing some logging roads and other trails for making it easier to get in and out when walking in in the dark. Well I was about done and Ron drove up and ask me to mow some of the other trails that we used for hayrides with our church. No problem. So I mowing along and come up on some downed thorn trees across the road. Well I get off the tractor and I had my binos with me incase I jumped some deer while mowing. Anyway, with the binos around my neck they were getting in the way of clearing out the brush so I took 'em off and sat em up on the rear tractor tire. You can probably see where this is going. Get back on the tractor and continue on down the trails and get about a quarter mile away and remember the binos. Chit. Drive back down there and sure enough there they layed................in about 30 pieces. Ran smack over 'em with the brushhog and absolutely obliterated 'em. I pick the pieces back up and finish up and head home. Told the wife what had happened and she just said well, guess you need a new pair. Cool. Well I decided to box up the pieces and send 'em back to Steiner and tell them how much I really liked their product but they just aren't tough enough to stand up to a brushhog. Thought maybe they might send me a coupon for 20 percent off my next pair. About 3 weeks later the UPS man shows up with a box. Inside is a brand new pair of Military Marine binos. I've been a Steiner fan ever since and I tell this story every time someone ask me about whats a good brand of binos.
 
That is great news. I rellay like the Steiners also. I have a pair my father gave me I guess twenty years ago. They 7x35 and have become a little foggy. I called them to see about getting them fixed but they are unable to work on them anymore and told me they could not repair them. I wish I knew of a company that could. Glad they got you fixed up.
 
I have had a similiar experience with Steiner. This past Jan. I sent my 20 plus yr old Burris Signature Binoculars in because they had a lifetime warranty, and over the years had become blurry. Steiner now does Burris' warranty work. Ryan at Steiner, emailed me and said that Burris no longer made the binocular, and that Steiner would reimburse me for the retail price of my binoculars ($535.00) on a set of new Steiner Binoculars any model. I ended up getting the Merlin Pros (8X42, retailed for 499.99). When they arrived, I noticed that my old shoulder harness wouldn't attach to the new Steiners, so I sent Ryan a message, and he replied saying that he would send me a shoulder harness free of charge, because I still had $35 in credit. I am a very happy customer!!!!!!!!!!!!
 


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