There can definately be ignorance on either side of the counter, but you need to know their rules, if you tried to ship a firearm at a UPS store or third party retailer, they can't accept it due to UPS's rules, read em and print em, and take the firearm to one of their recommended shipping points and show em their own rules if they give you a problem, I've had to do that myself, they just need educating, it's easier for them to refuse a shipment than look it up in their regs. /ubbthreads/images/graemlins/smiliesmack.gif
https://www.ups.com/content/us/en/resources/prepare/guidelines/firearms.html
Quote:
Getting Your Firearm Shipment to UPS
You can only ship your package that contains a handgun from UPS daily pickup accounts or through UPS Customer Centers (counters at UPS operational facilities). Note: Handguns are not accepted for shipment through UPS Internet Shipping, UPS Drop Boxes, or UPS On-Call PickupSM, or at The UPS Store® or any third party retailer.
When you are shipping a package that contains a handgun, you must verbally notify the UPS driver or UPS Customer Center clerk.
You can ship a firearm (excluding handguns, which are discussed above), from a UPS daily pickup account, UPS On-Call Pickup, One-Time Pickup, or a UPS Customer Center. Note: Firearms are not accepted for shipment through UPS Internet Shipping, UPS Drop Boxes, or at The UPS Store or any third party retailer.
See the terms and conditions in the UPS Tariff/Terms and Conditions of Service for information regarding firearm shipments.