What's Up With Foxpro??

K

kymailman98

New member
I have been trying to reach Foxpro's customer service for the past 4 days, with no luck. I have left a callback number each time, as they instruct you to, but no one has returned my call. My piece of junk Scorpion call has quit again, fourth time since I bought it. The must have ESP and are avoiding me.
 
Probably busy making a new caller we can all field test then send back when it breaks.
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I'm on my 3rd spitfire.I think the company grew too fast too soon with too many callers and now is struggling.my 2 cents
 
I feel your pain! You're not the only one frustrated! I e-mailed Mike @ Foxpro on 12/31/09 (at his request), then I resent the note a week or two later since I didn't hear back from him. It's now 2/2, and STILL haven't heard back from him! This is the second time since I bought the Spitfire in December that Foxpro said they were going to do something, but didn't follow through...
 
Foxpro's customer service has been nothing but great to me.. Its been over a weekend im sure they will get back to you soon.. Kerry
 
They are probally swamped this time of year with sales and service calls! But make no mistake, their customer service is top notch! Your just gonna have to get in line like the rest of us!
 
kymailman98,

First off, I apologize for the issue getting through to us. The phones have been ringing off of the hook, and we are doing everything we can do get the calls answered. We recently hired 4 new customer service reps, but still are having trouble keeping up. Part of the problem is that the average phone call takes almost 15 minutes, as we spend a lot of time with each customer to be as thorough as possible. I think that this is a better tactic than rushing people off of the phone, but the downside is that it is harder to get through. If you can email me your name and phone number to mike@gofoxpro.com, I will see that you get called today.

bobcatspotfever,

No, we didn't grow too quick. Remember, we have been around for over 17 years. As far as struggling, the only thing that we are struggling with is keeping up. This is the busiest time of the year for us, and with the introduction and success of the Spitfire, it makes it that much busier for us. Yes, as you are aware, we have had some issues with the Spitfire, but they have been remedied. Not sure what the issue you are having is, but I will follow up with Joe on it.

Cabin Fever,

I just left a message on your phone. Call me when you get a chance. I have been out of the office at some shows this year, and honestly forgot to get back with you. I apologize for that.

To all,

All I can ask for at this point is your patience. We are doing everything we can to get everyone taken care of, and I can assure you that we will. We are experiencing what I would call more growing pains, but as always, we will get through them.
 
foxpro has been great to me called yesterday was on hold maby 5 mins.then got right with me.i have a spitfire and had no issues yet been a good caller for 200 dollars
 
While one may have to sometimes make several phone calls or send more than one email, FoxPro still has some of the best customer service I have ever experienced. They have ALWAYS gone the extra mile to provide the best customer service one can reasonably expect. Often they even go beyond reasonable and provide more than expected.
 
I was able to get through yesterday, just a brief wait on hold. Unfortunately they are still not caught with the Spitfires, as they are going out the door like hotcakes....
 
Let me clear something up, right here and now. I absolutely love my Foxpro Scorpion call.....when it works. Problem is, it is been returned for repair 3 times, and needs to go back again. I paid $500 for it, right after they came out, and have only had it for 2 years. I honestly think that is too much repair for a call that cost that much, and has not been used that much. Like all of you, I have had nothing but good things to say about Foxpro's customer service, as they have always been fantastic to talk with, and have always repaired my call, and returned it to me promptly. However, it is extremely agravating to have to keep sending this call back for repair, as not only do I lose hunting time, but it costs to mail it back. And, I have been trying to call them for 5 days now, with no luck. I will email them with my phone number, and hopefully I'll get to talk to someone, which I will appreciate very much. I hate to post opinions on interet sites, as I realize that not everyone is going to have the same opinion that I do about a product. I had an FX-3 that was trouble free, and I wish I had kept it, and not done the upgrade to the Scorpion.
 
Hey Kentucky
I agree with you,you have the right to be dissapointed with that product. I really hope FoxPro makes it so you do not miss any more hunting,we all know that we can't get those days back!!!
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Foxpro should ship you another call with a return label for your current call to minimize your down time if this is the third time. That is the kind of service I would expect if you have had that much trouble with your call. Foxpro went above what I would have expected when I had an issue with my Fury. I was not happy having to send it in, but if I would have had to send it back three times I would expect a little special treatment if they wanted to keep my bussiness.
 
what everyone should question is WHY we should have to keep sending them back in. i've had repairs done and have to do it again. there is obviously a quaility controll problem with these calls. come on foxpro, please do some more studies on these issues before shipping more out. i spend hundreds of $$ on gas to go out and really don't like it when my fury fails which is often.
 
Originally Posted By: borkonwhat everyone should question is WHY we should have to keep sending them back in. i've had repairs done and have to do it again. there is obviously a quaility controll problem with these calls. come on foxpro, please do some more studies on these issues before shipping more out. i spend hundreds of $$ on gas to go out and really don't like it when my fury fails which is often.

Well put!!
 
I think Foxpro should replace the caller, even Automobiles have the LEMON LAW, you may have got a Lemon if it's been fixed 3 times, Foxpro has been good to me but If I paid $500 for a Caller & it kept breaking down I would ask for a replacement. Good Luck
 


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