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I feel your pain! You're not the only one frustrated! I e-mailed Mike @ Foxpro on 12/31/09 (at his request), then I resent the note a week or two later since I didn't hear back from him. It's now 2/2, and STILL haven't heard back from him! This is the second time since I bought the Spitfire in December that Foxpro said they were going to do something, but didn't follow through...