Not sure what you mean by customer service, but the entire process of ordering the first one was as seamless as could be.
On my second I placed an order online on a Tuesday and was done with everything by Thursday with my final call scheduled the following Tuesday where it went to the ATF.
I ordered my suppressor based off the plantation my son works uses nothing but Banish 30’s.
Sounds like you had a bad experience, care to share?
I can’t find too many bad reviews to lead me to believe they’re a bad company or put out a bad product. Granted I may never put a thousand rounds through mine, but so far it’s been a good one.
Now if you want to recommend another company and particular suppressor, I’m all ears. Hard for me to speak better or worse on something if I only have one brand. I thought of trying another, but if the first one treats you right it’s hard to move away.