Xw00dsrac3rX
New member
Has anyone else here had problems with the service from Boyds' gun stocks?
I ordered a gun stock online through their store and after the order was completed I saw that either their system omitted a component selection of mine(recoil pad, or I did not add it. Simple mistake or computer glitch?
I called their customer service and the woman who answered told me that I would have to pay a 15% restocking fee to change my order now (even though it was only 5 minutes later, and they hadn't even built the stock yet). I told her I did not want to cancel the order, just make the change, and pay the difference. She got angry and kept telling me to read their policies. I did, but apparently she did not since it clearly says 12% restocking fee, not 15%, and that is only when you receive a stock in the mail, and you wish to return it. All I was looking to do was add the recoil pad and give them the extra $20.
I then spoke with a "supervisor", John, and he initially told me that I would have to apologize for my conduct to the woman in customer service because she is now upset. I talked calmy the entire time with her and was cordial. I was outraged. I refused to apologize for something that was not even my fault, and then I was demeaned on top of things by their own employees.
John assured me he would take care of the order personally and put a new order through with the correct information. I reluctantly continued and decided to give them a chance to make it right. They have a 1-2 weeks shipping time on their website for orders, but encourage you to place the order immediately and they will begin working on it.
I am now waiting 3 weeks and still have not received my gun stock. I called yesterday and they told me they would check on it and call me back by 3-4PM. 4:30 rolls around and they still never called, so I called them back. No one answered so I left another voicemail for them to call me back but they never did.
This place is a joke from the bottom to the top. They took the money for the stock, and the shipping, 5 minutes from the time I placed the order. I am trying to work with them, and understand that it takes time to make the stocks but their customer service is horrible.
I have 3 other guns that I am restocking this year and wanted to try one first and then do the rest. At this rate I don't think I will be using Boyds' for any future orders.
If Boyds', being a forum sponsor, would like to contact me to talk about the problems, I'd be more than happy to hear from them and try to clear this up.
I ordered a gun stock online through their store and after the order was completed I saw that either their system omitted a component selection of mine(recoil pad, or I did not add it. Simple mistake or computer glitch?
I called their customer service and the woman who answered told me that I would have to pay a 15% restocking fee to change my order now (even though it was only 5 minutes later, and they hadn't even built the stock yet). I told her I did not want to cancel the order, just make the change, and pay the difference. She got angry and kept telling me to read their policies. I did, but apparently she did not since it clearly says 12% restocking fee, not 15%, and that is only when you receive a stock in the mail, and you wish to return it. All I was looking to do was add the recoil pad and give them the extra $20.
I then spoke with a "supervisor", John, and he initially told me that I would have to apologize for my conduct to the woman in customer service because she is now upset. I talked calmy the entire time with her and was cordial. I was outraged. I refused to apologize for something that was not even my fault, and then I was demeaned on top of things by their own employees.
John assured me he would take care of the order personally and put a new order through with the correct information. I reluctantly continued and decided to give them a chance to make it right. They have a 1-2 weeks shipping time on their website for orders, but encourage you to place the order immediately and they will begin working on it.
I am now waiting 3 weeks and still have not received my gun stock. I called yesterday and they told me they would check on it and call me back by 3-4PM. 4:30 rolls around and they still never called, so I called them back. No one answered so I left another voicemail for them to call me back but they never did.
This place is a joke from the bottom to the top. They took the money for the stock, and the shipping, 5 minutes from the time I placed the order. I am trying to work with them, and understand that it takes time to make the stocks but their customer service is horrible.
I have 3 other guns that I am restocking this year and wanted to try one first and then do the rest. At this rate I don't think I will be using Boyds' for any future orders.
If Boyds', being a forum sponsor, would like to contact me to talk about the problems, I'd be more than happy to hear from them and try to clear this up.
