Burris Customer service

Y

yoteblaster

Active member
Well here is the deal. Some time ago someone asked about the Burris Eliminator. I said my buddy had one but the reticle didnt show up when it was bright out with snow, I posted that about a month or two ago.

Well I received an message on here from the Burris Rep. who said he was aware of one other one with a similiar issue. He wanted to know my buddies name so he could contact him and get it taken care of. Long story short the Rep contacted him and he is sending it in to get looked at.

The Burris Rep. could have said nothing and let him/us think that is just how the scope was, he didnt and is taking care of a problem we didnt even know existed. So heres some more praise for Burris customer service.
 
Burris sent my buddy a check for 55 dollars. He was bragging on how it only cost 55 bucks to get his scope fixed. Then they mailed it back to him and said it was free. He was very happy.

They are a great company and only 50 miles from the house.
 
I had a Burris fullfield 11 3-9 on my muzzleloader. Went to my buddys range and sighted it in and upon returning home I realized I forgot the scope caps. I went back and looked for them and couldn't find them anywhere. I called Burris just trying to order some and they wouldnt let me pay for them. Got them a few days after the call. Thats top notch service in my opinion!
 
Originally Posted By: LUCKYDOGBurris sent my buddy a check for 55 dollars. He was bragging on how it only cost 55 bucks to get his scope fixed. Then they mailed it back to him and said it was free. He was very happy.

They are a great company and only 50 miles from the house.



Well that was me. Will buy there product any time. One of the best experiences I'v ever had with any custermer service. Tops in my book!!
 
Last edited:
Glad to see that they've turned things around.
I had the worst CS experience in my life with them about ten years ago.
Haven't bought anything from em since.

LD,,, they may have an office/warehouse 50 miles from you, but unless you live in the Philippines, they ain't made anywhere near your house.
 
Back
Top