I had really good experience with Primos CS in MS until Covid impacted them last year. That pretty much disrupted everything. I had sent in my Alpha Dogg(backup caller) to be reprogrammed after a failed download off their website corrupted it in Mar 2020. After dozens of calls/messages etc I finally got it back in October and the remote couldn't find the speaker. Called Primos and was sent to Bushnell CS. Was promised a replacement would be sent...Jan 2021 Nothing still. Called again, this time I sent to Bushnell and it came back saying it was unrepairable and I would be given heavy discounts on the purchase of a new one at $181. I called and was explained that a new one would be sent overnight.. I just received it yesterday. I credit myself for getting the replacement (after they ruined mine) due to my refusal to accept the outcome and failed promises. Most would've never sat on the phone for accumulated hours re-explaining the history of my case to each new person who picked up the other end of the phone, their Supervisor etc..
I did get a replacement, however I wasted a LOT of time calling, waiting on false promises and ended up buying a used one off eBay in it's absence.. I like the A-Dogg in the late season when everyone else is still using their newer callers to scare the local dogs..lol
FWIW I also sent in 2 Banners to have Parallax reset to longer yardage(on my dime). I was called and told they had moisture inside(although both seemed fine to me) and offered 2 new similar models at discounted price of about 2/3 MSRP. My opinion is they don't want to stock parts for older models when they can sell you a new one at cost. In the end you wind up with a new piece of junk, they avoid doing any work and still make some money I'm sure.
A long way from the warranty that changed the industry with the Elite series..