Originally Posted By: KirschMost thermal dealers are at Shot Show right now, so you may not get anything shipping until they get back. I also want to comment on the "shopping around" comment. There is nothing wrong with shopping around. However, price is only one factor and many companies will match or do what they can to match other dealer prices.
Service with a thermal is so important. I don't care if you buy Trijicon, Flir, Pulsar, ATN, or any other thermal brand. The question isn't if you will ever need service, it is when will it need servicing. These are high-end, sensitive pieces of electronics subjected to brutal conditions. When you need servicing, or warranty issues, is your dealer going to help you with this process? I am not talking about fixing it themselves, I am talking about taking care of the buyers, having contacts at the thermal companies, helping out their customers through the process, and more.
The service process is very easy for end user.
1. Call pulsar, get rma, get it fixed/replaced very quickly. They actually deal with repairs, before any new gets shipped out
2. Call trijicon, get rma, send it in. They move a little slower, but usually turn around pretty quick . They do use the slowest possible ups return shipping
3. Flir/armasight. Not much experience here. Mixed reports .
You really don’t need the help of a “dealer” for the repair process. Shopping around is a big deal. It’s your money, keep as much as you can. Nothing wrong with folks making a living , but don’t let them poor mouth you . They make way more of a sale than you think . And that’s ok by me, free country and all. Just get tired of hearing it everywhere you look.