Error Message????

J

Jack Roberts

Moderator - Deceased
For years I have subscribed to Symantec's Norton Antivirus. It has always worked well. About once a week or so I would get a popup box saying my definitions needed updating. It would then download updates and install them. As of the last 3 weeks it is having trouble downloading updates. Every 3 days it tries and fails to get the updates. I have tried their help page with no luck at all. The error message I get is;

LU1875 This update failed during it's preprocessing welcome text phase.

That may as well be Russian for all the sense it makes to me.

Anybody have any ideas what is wrong or how to fix it?

Jack
 
This should fix it if the above link doesn't help.

1. Unregiter and Re-register Navlucbk.dll (C:\Program Files\Nortan Antivirus\Navlucbk.dll)
2. Perform a disk Cleanup
3. Restart the Computer
4. Run liveupdate again


I just now noticed Joel beat me to it. /ubbthreads/images/graemlins/grin.gif
 
I used Norton for several years and had somewhat the same problem with supposed "updates" that I really question now if this was a pre-programed message or I was really getting an update as I had to deal with several viruses over the years.

My daughter is much more computer literate than I am as she only had to get two more college courses and a Microsoft course to qualify for one of their technicians and she said that she had found out that Norton totally invades your system and this seemed to be true when I chose not to renew my subscription and switched to the Grisoft Anti-Virus as I had to format my hard drive to get rid of some of it so I didn't experience conflicts between the Norton residuals and the AVG program.

I'm somewhat of a natural skeptic but really question the total value of Norton now.
 
Turtle,
You just had a bad experience - I can assure you that Norton is the leader in virus protection and it doesn't "invade" your system and do you harm.
I am a 13 year certified Computer technician of an 80,000 employee company and we trust all of our computers to Norton's virus software. Your not going to spend millions of dollars on just 1 super computer (let alone several super computers) and then put cheap virus software on it to protect it - you are get the best money can buy - and that is Norton.
But with that said, a wise man never puts all of his eggs in one basket. Multiple lines of defense is the smartest move when your dealing with computer attacks. Even with all the tightest security you are still going to have some problems because the virus protection companies can't write the software to protect you until they know how to defend the threat. You have people writing viruses every single second of every day and all these people do is try and figure out a way around your road block.

You wouldn't have had to format your hard drive had you been experienced with a total removal of that program. Norton (as well as many many others) requires you to edit the registry to do a complete removal of it. You should have let your daughter taken care of that for you since she was almost tech. There are several programs that you must manually remove from your computer via the programs folders and registry. It is a common mistake for people to assume that simply clicking on add and remove programs and uninstall really removes the program from your computer.
 
Thanks to everybody.
I followed the directions on the site that Joel posted the link to and it works now the way it is supposed to.

As for Norton, I have heard that if you let your subscription expire it will mess with your computer.

Thanks again!!!

Jack
 
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