Scott,
Thanks for the update.
I have to admit that the communication has been frustrating. I am not even in a hurry to get my upper, but the unread and unanswered pm's, combined with lack of response to emails over shipping issues do not bolster a great deal of confidence. If it'll be a while, tell me it'll be a while and I am good with that. It's slightly disconcerting to fork out the cash and have to chase after someone to get them to talk to you.
I know you build a good product, and I am perfectly willing to wait for it, but please communicate with me in a way that creates realistic expectations.
I guess I feel bad for airing this out openly, but the other communication mediums have proven ineffective. I support what you do and think you are a credit to the industry, but it is fairly obvious that some of your customers are feeling a little in the dark and still trying to be polite about it.
This is meant to be constructive, and I just want to let you know how it feels to be your customer. I come from a customer service background in the field of auto repair and have to deal with production .vs timeline issues day in and day out. None of my statements are meant to be chiding, but just a little feedback. I look forward to praising your product just as openly when it is all said and done.