FoxPro Customer Service

sdeshazo

sdeshazo

New member
FoxPro

OK, this is a first for me but I feel this was not handled correctly. I placed an order last Tuesday morning on the FoxPro website for two items (the new strap to carry the FX5 & the new Jack in the Box longer metal rod for the Turkey decoy).
Well I received an email last night that I mistyped my credit card information & that I needed to contact FoxPro to straighten it out. Now I’m thinking I placed this order a week ago & they are emailing me now with issues??
Anyway I call Jerrod in Sales this morning & give the updated CC info & say I’m going on a hunt & leaving Thursday morning & I really need the items for the hunt, what can we do? I was told for an extra $25 they would overnight the order. So basically I pay an extra $25.00 for a maybe that I will get the items before I leave. I felt like this was my fault, heck I placed the order a week & a ½ before my trip not thinking at all that it would take a week just to process.

Anyway I Cancelled the whole order, I figured the least FoxPro could do was overnight the order to me.
Did I mention I have a FX3 & FX5, over 100 sounds from FoxPro, t-shirts, hats, etc. Maybe I’m wrong but I felt FoxPro did not handle this correctly.
 
You mistyped the information and you want Foxpro to be reponsible for overnight shipping? Give me a break! This is their busiest time of the year and you're not their only customer, so once they discovered there was a problem, I imagine they immediately contacted you to fix it.

I don't see how this was in any way their fault, and neither of the items you ordered are show (hunt) stoppers, so I'd suggest maybe you learn to be a bit more patient and maybe rethink your stance in regards to Foxpro...
 
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It does not matter if I mistyped anything or not, as the order would not have made it to me in time anyway. Fact is they sat on my order for a week, then I ask them to expidate shipping & they say NO.

Facts are Facts.
 
Again, how is it Foxpro's fault that you waited until the last minute to place the order, and then gave them the wrong information? You're right, facts are facts...
 
Yes I guess placing an order a week & a half before a trip is waiting until the last minute?
Yes I posted on FoxPro's site but was not getting any responce until now.

I'll stop the current thread.
 
you have to remember these guys only cruise through the forum maybe once a day unless someone points something out to the bosses.
Which if I'm not mistaken are on a roadtrip this week.
glad you got things straightened out though that's what counts.
 
The overnight thing is his deal, but I think what he is trying to convey is why did it take a week to process the CC and find the problem.

If the problem was found earlier then he still had a shot at getting his merchandise on time.
 
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The overnight thing is his deal, but I think what he is trying to convey is why did it take a week to process the CC and find the problem.

If the problem was found earlier then he still had a shot at getting his merchandise on time.



That is what crossed my mind when I read the original post. The next thought I had is that Foxpro should have called instead of emailing. Today's companies are relying too much on email and are losing that personal touch with their customers. This is an issue we are stuggling with at HD (for both internal stakeholders and external customers). Email is great, but it has it's place.
 
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but I think what he is trying to convey is why did it take a week to process the CC and find the problem.

If the problem was found earlier then he still had a shot at getting his merchandise on time.



You should click on the link and read Joe's response.

In reality it only took 3 business days to process the request and it was ready to ship on the 4th business day, just as promised.
 
Yes I talked to Joe & got everything straight, but to define what happened as I told Joe in our call I placed my order at 10AM EST on the 10/30, that would be 9AM FoxPro time so I get the email when I get home on 11/05 saying there is an issue. That is 5 days not counting the weekend.

I guess Midway has me messed up, I place an order & 95% of the time it's in the mail in 24 hours or they tell upfront of an issue.

As I said on FoxPro's site Joe made things right & I'm happy.
 
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Yes I talked to Joe & got everything straight, but to define what happened as I told Joe in our call I placed my order at 10AM EST on the 10/30, that would be 9AM FoxPro time so I get the email when I get home on 11/05 saying there is an issue.



UMM? so if you placed the order at 10 am EST and foxpro is in PA then how does that make them an hour behind?

Wouldn't that be the same time as you?

Or am I really confused?
 
Sdesidho... I am screwing up your name, is it supposed to say "sideshow'? in kind of a code?
anyway I saw your response to Joe on Foxpro's site.

Guys, he(cuz I cant seem to spell his name) complained, he got taken care of, and he aknowledged it on the Foxpro site.

In his defence, to lots of us 500.00-1000.00 is a lot of money, the guy was sorta freaked out, feeling the pressure of a time line. Wanted his new caller to kick butt!!

I have been there, been frustrated. Like I said he owned up that Foxpro took care of him. I am OK with that!
Carl
 
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ok, I checked out the post on the foxpro forum and soreloser has a very good point....at only 3 buisness days to process and have the order ready to go out... thats not bad... you guys have to remember that FoxPro is not only shipping a carry strap and a metal rod... they have a ton of orders being run out now on the new Scorpion as well as other items... if they had charged your card when you ordered it and it entered their system on the 31st and there was a problem you would have been ticked cause you already paid for it... they waited till the order was ready on the 5th (3 Buisness days) and charged the card... from which they could not be paid due to an error on your part /ubbthreads/images/graemlins/smiliesmack.gif ... they notified you and got your reply and the problem solved within a 24 hr period.... maybe its just a few of us... but that sounds like pretty good service to me..... /ubbthreads/images/graemlins/confused1.gif
 
This doesn't seem that excessive. I ordered some stuff (non-hunting) from a company that didn't feel it necessary to let me know that some of my stuff was on backorder and wouldn't be available for a month and a half.
 
Yep sounds like a premature whining to me. /ubbthreads/images/graemlins/crazy.gif /ubbthreads/images/graemlins/crazy.gif

Soreloser is only stating the facts as printed. Three days is not a week.

I wish people would really think before they post this type of stuff about any company, and really make sure and be able to back it up before they post on this and other forums.

Don't run your piehole until you got your ducks in a row. And your ducks got sunk.

Really chaps my fanny. /ubbthreads/images/graemlins/angry-smiley-055.gif /ubbthreads/images/graemlins/angry-smiley-055.gif
 
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