alf
Well-known member
I do, and I remember him saying he was going to reduce prices, then add the shipping.
I kept his previous catalogs and I didn't see where hardly any prices were reduced.
Good Ol' Larry
- Thread starter William Suter
- Start date
I kept his previous catalogs and I didn't see where hardly any prices were reduced.
William Suter
Well-known member
I've been lucky with Midway, Post office and UPS not so good.
GC
Well-known member
I had some trouble with Midway about returning a pair of boots. A cut n' paste from another website where I discussed it.
The intial post...
"I have a situation with MidwayUSA customer service. I would like your opinions. I ordered a new pair of hunting boots from Midway. The boots were on sale at a good price, and after researching sizing, I ordered the boots "true to size" for my usual boot size. Upon arrival, the boots were too small, and I discovered that I needed to go up a half size. I called Midway customer service and discussed the procedure for returns, and then followed the instructions to return the boots. I returned the boots on my dime via UPS.
Today I received an email that the boots had been received by Midway. Evidently, at some point in the last couple of days since I shipped the boots, the sale is off on these. Midway now wants to charge me the full price for the boots, which is another $87.96. I feel like they should honor the price that I bought the boots for and make a straight, even exchange size for size based on the original purchase at the sale price. Am I off base?
UPDATE: I called customer service. I explained the situation, and the customer service representative hemmed and hawed around, finally putting me on hold. When he came back to the phone, he told me that they could not exchange the boots at the sale price, and I would either have to pay the difference between full price and the sale price or get a refund. I asked the reason he couldn't exchange, and he told me it was because the cost difference was too great an amount. No kidding.
So, I asked him to refund my money at the full price of the boots. Isn't that what he was asking me to do, use the full price now? I was asking for the same thing, only in reverse. That stumped him. Good grief, he stuttered and stammered without making a complete sentence until I laughed and said, "Yeah, pretty ridiculous, isn't it?" I then asked for a supervisor. He put me on hold for nearly ten minutes. When he came back, he agreed to exchange the boots evenly with no charge to me. I just got a reorder email and should expect a tracking number as soon as they ship. Expected delivery is next Wednesday.
While the situation is resolved to my satisfaction, I think all in all, the entire situation is very poor customer service and more than a bit disengenious in the way the exchange was handled."
The intial post...
"I have a situation with MidwayUSA customer service. I would like your opinions. I ordered a new pair of hunting boots from Midway. The boots were on sale at a good price, and after researching sizing, I ordered the boots "true to size" for my usual boot size. Upon arrival, the boots were too small, and I discovered that I needed to go up a half size. I called Midway customer service and discussed the procedure for returns, and then followed the instructions to return the boots. I returned the boots on my dime via UPS.
Today I received an email that the boots had been received by Midway. Evidently, at some point in the last couple of days since I shipped the boots, the sale is off on these. Midway now wants to charge me the full price for the boots, which is another $87.96. I feel like they should honor the price that I bought the boots for and make a straight, even exchange size for size based on the original purchase at the sale price. Am I off base?
UPDATE: I called customer service. I explained the situation, and the customer service representative hemmed and hawed around, finally putting me on hold. When he came back to the phone, he told me that they could not exchange the boots at the sale price, and I would either have to pay the difference between full price and the sale price or get a refund. I asked the reason he couldn't exchange, and he told me it was because the cost difference was too great an amount. No kidding.
So, I asked him to refund my money at the full price of the boots. Isn't that what he was asking me to do, use the full price now? I was asking for the same thing, only in reverse. That stumped him. Good grief, he stuttered and stammered without making a complete sentence until I laughed and said, "Yeah, pretty ridiculous, isn't it?" I then asked for a supervisor. He put me on hold for nearly ten minutes. When he came back, he agreed to exchange the boots evenly with no charge to me. I just got a reorder email and should expect a tracking number as soon as they ship. Expected delivery is next Wednesday.
While the situation is resolved to my satisfaction, I think all in all, the entire situation is very poor customer service and more than a bit disengenious in the way the exchange was handled."
