Little Crow Gunworks (Worlds finest trimmer 2) Atrocious customer service!!

B

Bob L. Swagger

New member
Roughly 2 weeks ago I called Little Crow Gunworks and ordered a 7 SAUM trim chamber for my Worlds Finest Trimmer 2. A package from them arrived via USPS the day before yesterday containing the 7 SAUM trim chamber along with a Worlds Finest Trimmer 2 housing cutter, which I did not order and was charged $69.95 for. I contacted Dale Hegstrom, the proprietor of said company and explained the error with my order. At this time, I asked Dale to e-mail me a shipping label and I will print it, tape it to the package and hand it to the mailman upon his arrival. Dale responded, "I don't know how to do that, just drive it over to the USPS and send it back & I'll reimburse you for the part and for shipping." I explained that it would be a 20 mile round trip and I wouldn't have time to go out of my way for the next few days. Apparently Mr. Hegstrom must have some sort of psychological issues as he did not like what I had to say, so he hung up the phone on me.

Upon calling back, I gave him the benefit of the doubt and stated, "We must have been disconnected," at which point Mr. Hegstrom stated in a belligerent manner, "NO, I hung up on you!" Upon questioning Mr. Hegstrom as to why he did so, he stated "Cause you are a whining little [beeep] & go [beeep] yourself!" Then Mr. Hegstrom began making a crying sound just before he hung up the phone yet again. After giving it a few minutes, I called again, at this point he seemed to be very irate as he continuously repeated "Just send everything back." I again attempted to advise Mr. Hegstrom that I did not want to send everything back, just the part that I did not order. Again he continued with "Just send it all back!"

Due to his irrational actions and words, I figured I would pass this along to the rest of the shooting community. If you are in the market for a case trimmer or a custom rifle, I would STRONGLY suggest to look else where... God forbid you need to contact this gem for customer service.
 
Wow! You must have caught him on a real bad day. I've had dealings with them and all was very well.

I would have just used the USPS click-and-ship. But that's no excuse for the tirade of the owner there. Sorry for the bad experience.
 
If you want the real World's Fastest Trimmer, send all that cr@p back to Little Blow or whatever their name is and get the Lee system and a cordless drill.

I can trip 3-4 cases per minute with no problem at all.

Grouse
 
Make sure you e-mail the beep to let him know you're Johnny Appleseeding the pleasant experience you had. I don't tolerate crap like this anymore, nor any company that promotes races or lifestyles I don't approve of. It's time for those who CAN pay to be treated as the first class citizens.

Of course, there's always the possibility he doesn't know how to read e-mail to go to a linked site.
 
Last edited by a moderator:
Originally Posted By: BillsaukThere's a small outfit in Utah that is making a improved version of the WFT. It's micrometer adjustable. I haven't tried one but reviews I have seen on another forum sound pretty good. Just thought I would pass this on in case someone wants to try something else. http://www.utahgunexchange.com/ads/dead-on-case-trimmers/

Thank you for the insight, I purchased one yesterday.. Justin is a fantastic fella to do business with.
 
Originally Posted By: Bob L. SwaggerOriginally Posted By: BillsaukThere's a small outfit in Utah that is making a improved version of the WFT. It's micrometer adjustable. I haven't tried one but reviews I have seen on another forum sound pretty good. Just thought I would pass this on in case someone wants to try something else. http://www.utahgunexchange.com/ads/dead-on-case-trimmers/

Thank you for the insight, I purchased one yesterday.. Justin is a fantastic fella to do business with.

glad to help. The dead on cutter sounds like a better one anyhow. Maybe give us a review of what you think of it if you can. It's always good when people have several options especially when customer service isn't up to par.
 
I received the Dead on case trimmer today... It is 110% better than the LCGW WFT 2 trimmer.. Not to mention, less expensive! Thank you again for the heads up!!
 
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