coyote killa
New member
This will be a long thread, so you have been warned. On 12-24-10 I purchased a Taurus model 650 CIA .357 magnum revolver. The first trip to the range I started out with .38 special rounds and after 2 shots the cylinder would no longer turn. I unloaded and tried again. The same result occurred. I tried .38 special Federal and Remington ammo. I then tried Federal .38 special + P and Federal .357 magnum ammo. The same thing happened with all 4 rounds. The cylinder would lock up. I tried all 4 ammo's in my Ruger SP101 and my S&W model 640. They all performed flawlessly.
I phoned Taurus and informed them of the problem. They asked what kind of ammo I was using and generally seemed like they were trying to determine that it was my fault. Eventually they asked me to send it in for warranty repair. They refused to send a call tag and made me pay for the shipping. I sent the gun in, it was returned and it still had the exact same problem. I phoned and informed Taurus and was treated fairly rudely by a woman who informed me that they had test fired it according to her records and that it must be the ammo I was using. I asked if it was possible that they send me a new gun, and she said to send it back for repair. I refused. I then went to the dealer where I purchased it and explained the situation. He said he would send it back and asked me to write a letter with whatever it was that I wanted. I composed a letter asking them to REPLACE the gun and to refund the shipping charges that I felt I should not have had to incur on a brand new gun. I also sent an email to the Taurus CEO complaining of the situation. I never received a reply. A few weeks later my dealer phoned to tell me the gun had been returned. When I opened the box, there was the same gun with a new repair tag stating that it had been repaired. There was no reply to my letter and obviously they had not done what I asked. I noticed that in the process of repairing it, that they had scratched the firearm and chipped the blueing where they had removed a punch pin. I took it to the range, loaded some bullets and ....... the cylinder would not close. I tried 4 brands of ammo altogether 2 being .38 special one being .38 special+P and one being .357 magnum. The cylinder would not close when the bullets were loaded.
So now to the advice part. I don't want this POS and I'd like to get a new firearm and my money refunded for the 1st repairs shipping charges. I want to get a new gun because I can trade it for the full purchase price and get a S&W by paying the difference. Given my experience with Taurus customer service thus far, I'm pretty certain they are going to offer to send a call tag and "repair" it again. I'm going to go to my dealer on Monday and show him the "repair" and see if he can do something. If that fails, I'm going to contact the PA State Attorney Generals Office consumer complaints division and see if they can mediate a solution. If I have to I'll sue them. I was wondering if anyone here has ever had a situation this insane happen and if they have ever sued a gun manufacturer. Is it possible to sue a manufacturer in a State small claims court? The way I see it they have had 3 chances. The 1st chance was when they sent the firearm out to be sold initially. The 2nd and 3rd chances were the 2 "repairs" they made. I'm done with them and want to teach them a lesson. Any advice based on experience would be much appreciated.
I phoned Taurus and informed them of the problem. They asked what kind of ammo I was using and generally seemed like they were trying to determine that it was my fault. Eventually they asked me to send it in for warranty repair. They refused to send a call tag and made me pay for the shipping. I sent the gun in, it was returned and it still had the exact same problem. I phoned and informed Taurus and was treated fairly rudely by a woman who informed me that they had test fired it according to her records and that it must be the ammo I was using. I asked if it was possible that they send me a new gun, and she said to send it back for repair. I refused. I then went to the dealer where I purchased it and explained the situation. He said he would send it back and asked me to write a letter with whatever it was that I wanted. I composed a letter asking them to REPLACE the gun and to refund the shipping charges that I felt I should not have had to incur on a brand new gun. I also sent an email to the Taurus CEO complaining of the situation. I never received a reply. A few weeks later my dealer phoned to tell me the gun had been returned. When I opened the box, there was the same gun with a new repair tag stating that it had been repaired. There was no reply to my letter and obviously they had not done what I asked. I noticed that in the process of repairing it, that they had scratched the firearm and chipped the blueing where they had removed a punch pin. I took it to the range, loaded some bullets and ....... the cylinder would not close. I tried 4 brands of ammo altogether 2 being .38 special one being .38 special+P and one being .357 magnum. The cylinder would not close when the bullets were loaded.
So now to the advice part. I don't want this POS and I'd like to get a new firearm and my money refunded for the 1st repairs shipping charges. I want to get a new gun because I can trade it for the full purchase price and get a S&W by paying the difference. Given my experience with Taurus customer service thus far, I'm pretty certain they are going to offer to send a call tag and "repair" it again. I'm going to go to my dealer on Monday and show him the "repair" and see if he can do something. If that fails, I'm going to contact the PA State Attorney Generals Office consumer complaints division and see if they can mediate a solution. If I have to I'll sue them. I was wondering if anyone here has ever had a situation this insane happen and if they have ever sued a gun manufacturer. Is it possible to sue a manufacturer in a State small claims court? The way I see it they have had 3 chances. The 1st chance was when they sent the firearm out to be sold initially. The 2nd and 3rd chances were the 2 "repairs" they made. I'm done with them and want to teach them a lesson. Any advice based on experience would be much appreciated.
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