Centurion
New member
I usually don't complain about a company, but Optics Planet has left me no choice.
Here is an email I have sent to get this resolved.
On April 11, 2013 In response to an order I placed on line for a Hornady bullet comparator, my paypal account was charged $59.99. I was advised that one was in stock and the order was complete. Soon after I received an email stating the comparator was not in stock, and an estimate of when it was to be in stock could be up to two weeks. The email also stated I could cancel the order if this was not satisfactory. I immediately emailed a request to cancel the order, and I ordered one elsewhere. Soon after I was advised the order was preparing to ship. I again emailed a request to cancel the order. On April 15th, I received an email that my order had shipped. At that time I called Optics Planet, and stated what had transpired. The person that spoke with me was rude and kept interrupting me, and stated that he received approximately 30 phone calls from customers every day that the same thing has happened to, and it was due to automatic messages originated by a computer. I stated that maybe the problem with the computer system should be changed if this happens thirty times a day. I was told I could return the comparator when it arrived. When the comparator arrived on April 16th, I had already received the one ordered elsewhere. I immediately contacted Federal Express and requested they pick up the unopened package and return it to Optics Planet. They scheduled a pickup for the next day, and completed the pickup. As of today, May 15th, a month later,my account has not been credited. At this time I am requesting that you immediately credit my account in the amount of $59.99.
I received back an email explaining how to package my item and ship it back for refund, when I had explained I had returned it without opening it. So I sent another email- explaining again I had returned the item immediately, without opening it. After several emails and a phone call, I received an email on May 29th stating Optics Planet had credited my Paypal account for the purchase price. I checked my account, including my credit card and bank account, and there was no credit. Again I contacted Optics Planet and was told to wait a week and see if my account was credited. In a week there was still no credit, so I emailed Optics Planet again, and they repeated that they had credited my account, and gave me a reference #. I contacted Paypal by email with the reference #.
Finally on June 10th, after numerous emails and a couple phone calls to Optics Planet I called Paypal and explained the problem. I gave them the reference # and they advised me the refund had been sent to some other account, not mine. This was after several emails to my account email by Optics Planet, so they had the correct account information. Paypal attempted to contact Optics Planet without success to attempt to resolve this, but was unsuccessful. They then sent Optics Planet an email with all the facts and said they would be in touch with me.
As it stands now, it has been two months since I returned the item to Optics Planet, and I have not been reimbursed after numerous attempts to resolve this. I would definitely suggest that anyone thinking about ordering from Optics Planet think twice about it. That was my first and last order with them.
