Remington repair center %#@$*&^

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"... However, not returning your property back to you, as in the case of a custom trigger, is theft! Plain and simple theft. If that were to happen to me I would carefully explain to them that I would be contacting the local Police Agency and Prosecutor, the U.S. Postal Authorities, the State Attorney General's Office, Federal Attorney General's Office, the Better Business Bureau, and every other agency I could dig up as I filed theft charges, stealing by deceit, mail fraud, and whatever charges I could possibly dig up.



Actually, it doesn't meet any of those charges - but you CAN take them to small claims court, even across state lines.

And you will win, and get the cost of the trigger, plus expenses, back.

See, they have the right to not fix it, but not the right to keep YOUR trigger.

I had this issue with them many years ago, and they sent the rifle back (fixed) and the trigger in a little bag.

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Did you call the toll free number and ask if they would return the trigger before you sent the gun? If it was a "tuned" factory trigger then they should not charge to replace it. If it was a custom trigger then it should be returned to you.
 
I they don't have the right to keep my trigger..., then they do in fact, actually and physically keep my trigger in their possesion, and do not offer to return it to me, how is that not a theft? That is a theft.
 
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I they don't have the right to keep my trigger..., then they do in fact, actually and physically keep my trigger in their possesion, and do not offer to return it to me, how is that not a theft? That is a theft.



There is no theft because there is no "intent".

Because "Theft" has to do with intent and they did not INTEND to steal your trigger... they were replacing what they considered a defective part, or a part that did not meet safety considerations.

When they keep a trigger, they do NOT readjust it and re-install it in someone else's gun... nor will they re-adjust your trigger... it is tossed in the metal crusher.

Same as when you send a gun back for a new barrel, the whole barreled action is crushed, and replaced with a new one.

This is complex issue that is the result of Remington being sued, of customers not knowing what questions to ask, when sending their guns back for repairs, and the lawyers dealing with liability issues - if you were on the other end, you would see things very differently.

Remington must be able to vouch for the safety of the rifle as it goes out the door.

What the owner must do, is remove the trigger, and if necessary, return the rifle without a trigger, and instruct Remington to repair the rifle, using one of their triggers if necessary, then send it back without a trigger. I have done this, and it works fine.

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I figured they wouldn't approve of the trigger, thats why I wrote to them and said that if they could not send the rifle back with my trigger installed that they could send it seperately. Whats wrong with that I figured.
It will be a cold day in h3II before I buy another Remington.



What I don't understand is that the trigger on the XR-100 is user adjustable, I know, I have an XR-100.

The weight screw even comes down through the trigger space so it can be adjusted without removing anything... and their ad says it is adjustable:

http://www.remington.com/products/firearms/centerfire_rifles/XR-100_rangemaster.asp

"Equipped with Model 40-XB target trigger with external trigger pull weight adjustment."

So, what did your brother do to the trigger to make it fail their safety inspection and get tossed in the scrape heap??

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I'm curious about what their policy says about aftermarket parts and return. I see nothing wrong with their making the rifle "factory safe". That covers their butt and a note from the owner asking for them to do something different probably wouldn't stand up if they were to be sued due to injury by that gun. Welcome to big business, and I would bet all of the large manufacturers would have the same policy. Sorry to hear about your trigger and hope they will return it.
 
Had a buddy send in an 11-87 for what should have been warranty repairs as the gun was less than a year old. Turns out the warranty had expired because the warranty starts when Remington makes the gun not when you buy it (atleast thats what he was told by Remington). So, all the time it was sitting on the dealers shelf, the warranty was just getting used up. That's the only negative I've heard about Remingtons warranty work. Sucks about your trigger, hopefully you get it back but next time I'd contact them ahead of time and make sure you know what is going to happen. That's what I did with Bushmaster and everything went nice and smooth.

Mahamari
 
If the trigger/item is not sent back to the owner, it is theft. If they do as you say and destroy the item, it is theft. It is theft because they do intend to keep it when they remove it from the gun. Otherwise they would send it back. According to you they intend to destroy the item when they remove it from the gun. Thus preventing and denying the rightful owner from retrieving his property and their action permanently removes it from the owners possesion. If they do not send it back - it is theft. Remington displays their intention when they destroy the item instead of sending it back to the owner.

If you came within my jurisdiction and did the same thing I'd have your butt in jail as fast as I could lay my hands on you. And, I'd win the case in court! /ubbthreads/images/graemlins/tongue.gif
 
Another thing, Remington does very little if any work at their shop. It is all outsourced. I sent a rifle in a couple months ago to Remington. A week later some nut from another state calls me about my rifle. he told me that Remington sends their guns out to other gunsmiths to have work done on them. He needed to know where to send my gun back to when he was done. I told him don't even bother taking it apart, just send it back like it was. He sent it back allright, plus $30.00 shipping. It is weird to me that a big company like remington doesn't even have their own in house gunsmithing staff. I'm turning from a Remington man to some other gun man.
 
I learned that lesson with remington a very long time ago when I sent them a rifle that had a tuned remington trigger. they sent it back with a new remington trigger, with about a 10# pull. Only ever had to send one other rifle back, my classic fireball. that went back for a bad chamber with chatter marks. the trigger did not go back with it, as I had already had it modified. I figured they would have something around if they needed to test fire it.they did, and it came back with a trigger installed. Was no charge for it. They actually sent me a whole different barreled action, stating it was cheaper for them to do than remove and replace the barrel with the bad chamber, which is what I had asked them to do. Wonder what becomes of all those extra parts like that they accumulate? Would not mind having a few of those actions with the bad barrels.
Barry
 
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Wonder what becomes of all those extra parts like that they accumulate? Would not mind having a few of those actions with the bad barrels.
Barry



They crush them, report them to the ATF as destroyed, and remove them from their insurance liability list.

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What happens is, you send a rifle (that is out of factory specs) in for repair, they are going to return it to factory specs, that is thier LEGAL OBLIGATION! The out of specs parts are examined for DEFECTS, then destroyed to prevent it from making its way back into another rifle. Im sure that once an aftermarket part is installed in a rifle or even handloaded ammunition is used you have VOIDED THE WARRANTY and are not entitled to ANY repairs from the factory. So they can charge you all they want for the repairs or send it back with a note saying "tough luck", but they didnt, they repaired it and returned it, sounds like good customer service to me.
 
I am not mad that they reversed the trigger job, dissapointed yes. I thought they might, and somewhat understand. What makes me mad is that they think their average customer is such an idiot they do not bother to read the letter sent with the rifle. They just slap a new barrel on it reverse the trigger job and send it out. It is just insulting.
A lot of people behind the counter at gun shops have this attitude also. When you go into a new gun shop more often than not they treat you like an idiot until you establish yourself as being knowledgable. BTW, establishing yourself is best done as politely as possible, that is if you plan to talk them down on a gun or ever return.
 
I called Remington today and spoke with someone in charge.
She said that as long as I return the original trigger that they will install that one, then they will work on the other issue of the tight chamber. Not sure why they won't work on it prior to receiving the original trigger, "thats our policy" she says
She also said that they will return my tuned trigger to me in the box when the rifle is returned. We''ll see when I get it back.

I understand the gun makers policies, but why don't they let you know up front what their policy is prior to you returning a gun to them that has been modified (improved)
What would happen if someone returned a rifle that had a custom barrel on it, would they just assume that you wanted a factory barrel put back on?


It is too bad that this world we live in has come to this, companies can't make decisions that will better their products before they can sell to consumers without consulting a team of lawyers.


I'll let you know how this all shakes out. Hawk


IDBob, Just because someone makes a post detailing their experience good or bad doesn't give you the right to call people you don't even know names, the last thing I am is a crybaby. Although it is alot easier to ridicule someone from a keyboard vs. face to face.
 
I hope everything turns out OK for you. I have had nothing but positive experience from Remington customer service!

Bob
 
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