Rookietjx2
New member
The week before last, I got a chance to hunt with my new Super Hogster. I was really impressed with the clarity, and I liked the fact that it was easy to record with. Unfortunately, I ran into an issue when the outside temperature got to mid 30s and my screen froze up. At first, I was thinking it was battery related, so I switched from my Anker pack to cr123 batteries. This didn't solve the problem, so I headed back home to grab my Trijicon. When I got home, I noticed that my super hogster was working again, so I headed out to another spot. We called a coyote in, I shot it, and, shortly after, the screen froze up again. I immediately took it off the rifle and set it in the truck on the heater vent. After a few minutes, it was working fine. This led me to believe that it was being affected by cold which was odd because it was mid 30s, not anywhere close to sub zero Temps. We called it a night, and I left it in the truck until the next morning. I took it into the house, and it wasn't working properly. Ten minutes inside the house, and it was fine.
So, I called Bering Optics, explained the situation, and they decided I needed to send it back to them. They received it late Thursday, replaced the defective screen, tested it by throwing it in a freezer, and they're shipping it back today.
Personally, I understand that there isn't a product out there that is perfect every single time. What matters to me is how a company handles problems and how quickly they handle it. Overall, I give Bering Optics a B+. I can't give an A+ because I called them on a Friday, and I had to remind them on Tuesday that I needed a return shipping label. I understand that Fridays are typically busier and people are thinking about the weekend, so they probably forgot about the return shipping label, so it's not a huge deal, but I still can't give a perfect score unless it's deserved.
Am I satisfied with their service? Yes. Will I continue to recommend them? Absolutely.
So, I called Bering Optics, explained the situation, and they decided I needed to send it back to them. They received it late Thursday, replaced the defective screen, tested it by throwing it in a freezer, and they're shipping it back today.
Personally, I understand that there isn't a product out there that is perfect every single time. What matters to me is how a company handles problems and how quickly they handle it. Overall, I give Bering Optics a B+. I can't give an A+ because I called them on a Friday, and I had to remind them on Tuesday that I needed a return shipping label. I understand that Fridays are typically busier and people are thinking about the weekend, so they probably forgot about the return shipping label, so it's not a huge deal, but I still can't give a perfect score unless it's deserved.
Am I satisfied with their service? Yes. Will I continue to recommend them? Absolutely.