I just read the reviews on Optics Planet and I didn't think they were that negative. Seems a lot more Pro's than Con's by far. Sometimes we hate to hear that customer service is great because when we spend hard earned money and have to send a product back for return or repair is has a way of souring things. But on a Pro, their CS is excellent so it seems. Maybe the people that had problems were just PO'ed when they wrote the reviews. It does happen. I'd like to hear reviews from actual owners not something off the internet. I'm still waiting on my friend to try his out. So far its just stayed in the house.