Originally Posted By: Aggiehunter03The Roughtech should be awesome, BUT I recently had to deal with Beretta's customer service with a Sako 85 Finnlight and it is HORRIBLE. First, I bought a $1,500 rifle expecting 5 shot 1" groups. It shot groups that looked like they came out of my Nova not my Sako. 4" groups with 4 different premium factory loads, 2"-3" groups with 11 different handload combinations, the Duratouch coating on the stock started peeling off after 3 trips to the bench. They had the gun for over 2 months before they even replied back and then said I had to give them my Credit Card Number before they would even touch it, and I would be charged a $70 shooting fee and shipping there and back if it shot MOA, and they said the stock peeling was normal wear and I'd be charged $225 to refinish it. After another month or so they shipped a new gun without ever emailing or calling to say there was something wrong with it. My new gun showed up and it had a big blob of red paint on the stock which I was sure was gonna take the Duratouch coating off but luckily I was able to spend a while picking at it with my fingernail and got it off. They QC and Customer Service has gone to he77. Haven't shot the new one yet but hopefully it'll group better than Minute of Barn Door like the last one. Oh and my buddy ordered the same gun on the same day and his shot as bad or worse!
Doesnt sound all bad, if they sent you a new gun.
I sent two sakos back as I felt there was a feeding issue caused by the magazine. From Washington state to Accokeek Md.
Beretta contacted me and issued me a check to cover shipping and insurance that I had paid. They returned the rifles without notice shipped UPS with some guys name listed as the shipper. I assume they do this for security measures.
Beretta has survived 500 years for a reason and the family tree is almost a straight line.