Warranty and customer service

CWeeks

CWeeks

New member
Hey guys I have never purchased a higher end scope before and am looking to buy my first and see how it goes?

As far as Leupold, Nikon, Burris and Bushnell 3200's are concerned who has the best customer service and turn around time in general?

THANKS GUYS "C"
 
I've dealt with each, and they all worked out okay. Bushnell charges you, Burris has a less than stellar reputation here (though my dealings have been wonderful), and Leupold is a no brainer. Of the three, Leupold is probably the best, most consistent after-the-sale supporter of their products.
 
With the ones you have listed, their CS departments rank like this. IMO.....

1. Leupold
2a. Bushnell Elite
2b. Nikon
4. Burris


Like DR said, Leupold would be the clear cut winner here.
 
I have dealt twice with Leupold, and both scopes were returned fixed within about 2 weeks.

I love their VX2's but would have thought they would fix the dial for adjusting the rifles magnification. Just about need a wrench for all of mine. I won't buy another.
 
Originally Posted By: DesertRam Of the three, Leupold is probably the best, most consistent after-the-sale supporter of their products.

I've always heard that, but I've never had to send one back.
I bought my first Leupold in 1981 and I've bought a bunch more since then. Never a problem with any of them.
 
Have used Leupold for a custom reticle and Bushnell for a repair. Leupold was the easiest and fastest to deal with and Bushnell was not fun. Took a long time for a 4200 series to get repaired and they kept asking for the $10 fee, which isn't applicable for the 4200 series in their paperwork (at that time).

Just my experience... I don't buy Bushnell if I don't have to...
 
I have several Burris and some Leupold. Never had to send a Burris back....sent two different Leupolds back and their customer service is top notch.
 
Well that is pretty convincing. For price point of $200-250 Nikon can get me the BDC reticle in 4X12 for right at $200 shipped, Leupold is $250 for VX1 LRD 3X9 so I am torn about that. Which ever one I get is going on a Savage Accutrigger accustock rifle in 270 or .308. Decisions decision decisions......sounds like most of you guys would go Leupold though.

THANKS GUYS...
 
Nikon or Burris or any Elite is good , I sent a scope to Bushnell for repair (my fault) & they more than made me happy in the end.
 
Burris sucks, their service, and their scopes. Nikon service is slow. Bushnell service is also slow, being as they are not a manufacturer. They also sent me a bill in the mail for $6 for a scope cap they rplaced. Too much red tape. Leupold is light years ahead of all of them.....
 
I bought a used Burris wth the fine reticle that was a bit too fine for my tired eyes. Sent an email with all the info even telling them it was bought used and there was nothing wrong with the scope. Shipped it to them expecting to pay for reticle change and 8 days later had a new reticle and even a new cover at NO CHARGE. That is customer service that is hard to beat. It's one of my favorite scopes and I would certainly buy Burris again.
 
That is good service. I have sent 3 broken scopes to Burris. Customer service was way slow, and scopes, obviously, weren't of very high quality.........
 
So if Burris is only one step above a BSA then where in your opinion do the Nikon and Leupold set above the BSA? Because they are all about the same price point but with the Nikon you get the 4X12 bdc reticle in the pro staff model for $60 cheaper than the Leupold and the Burris for $30 cheaper.
 
BSA is absolute garbage. Buckmaster is okay, but a Weaver Classic is better in every way. Glass, light transmission, tracking. There is absolutely no scope in the same price range as the Weraver Classics or T-series that will track as well. I consider this a fact more than an opinion..

When you buy a Leupold, you have a scope with great glass, tougher than almost anything, with warranty/customer service that is unsurpassed in the industry to this day......
 
Now I have heard so much about their customer service...the issue I am trying to over come now is that it the Leupold VX1 is a 2 piece scope. Sure while they will cover it it makes sense that it is much more likely to bend or break a bell on a drop than with a solid tube. So sure they cover it but while out on a trophy buck hunt, which I finally drew this year, if I were to fall or drop it it seems the Nikon with the one piece may hold up a bit better. Now the chance of this happening probably is not good but what if? I wish I had the the money Tim has to start at VX3's with all his new rifles. Also I took the 2 scopes out right about dark from the store to the edge of the sportsman's parking lot and there was no doubt the Nikon pro staff BDC with internal and external lenses coating gathered more light than the only external coated optics VX1 LRD.

 
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