While I do agree, refusing the charges would have been simple with the exception, I wanted the spring kit for my rifle.I ordered the spring on Nov 12 and M-Carbo advertised same day shipping. It sat in Florida for a week before ever getting to the post office. I made several calls to M-Carbo telling them that the package is not moving and they kept requesting that I wait and give it time and if I hadn't received it by the 23rd, they would ship another. Well it didn't arrive on the 23rd, which was a Friday and they close over the week-end, so I can't contact them until Monday. During this wait, I got e-mails asking if I received the spring, installation instructions and how I liked the service I got from them, would I like to write a review on the service I got. LOL Monday came and I was going to call and cancel my order but I checked the tracking again and the spring kit was finally moving (with a new tracking number) so my wait was on again. So yes, I could have canceled my order, but I also wanted the spring and there aren't many options for Browning rifles.
And for FYI, I got an e-mail this morning and they refunded my shipping charges so it made the hassle a little better. Yes, 5 pages over a spring and poor customer service is a lot but it kept you reading, you didn't have to if it bothered you that much.