I bought an AB-10 762 in late November to be submitted after the first. Called dealer to check this morning. I got the old I'm running behind, I have 45 to do! For Pete's sake, they knew this was coming!!!!! Poor management skill to say the least. The person with this task should have no other duties to attend to until it is complete. And depending how hard or long the task is, needs more help on the task.
An analogy:
You own a restaurant, Your private room is booked for 20 people. This is on mothers day weekend that is historically busy. What do you do? Business as usual? No you load up your staff, cooks, prep people, wait staff, etc. YOU PREPARE!
Now if the system has crashed that's one thing but that is not what I was told. It was as if she was overwhelmed, as if this is a surprise or something! We'll see how it shakes out but at the moment I'm not too happy.
I hope others have good luck and professional service. Happy New Year to all.