skinney
Director
Originally Posted By: SnowmanMoI have seen a definite shift in the focus from a lot of companies lately. I would say that it is not unique to Boyd's but more a systemic issue. Customer service has taken a back seat. Of course with today's internet culture, time is everything, and many of us expect immediacy.
I understand the OP's position and appreciate that we recognize that we are not their "only" customer, but a little customer service goes a long way. There is also realistic expectations. If we spend premium money, we can expect a premium product and customer service that supports that. But in manufacturing things can and will happen, especially with "custom" products.
This is a great post. To label a company with "terrible service" after even a week of no contact, is something I personally wouldn't do. So many online ratings now days where literally anyone can give a one star without even purchasing a product, is a scary deal for a lot of companies, and it's not right.
There is certainly a place for it though, I admit it keeps the companies honest, when need be.
I understand the OP's position and appreciate that we recognize that we are not their "only" customer, but a little customer service goes a long way. There is also realistic expectations. If we spend premium money, we can expect a premium product and customer service that supports that. But in manufacturing things can and will happen, especially with "custom" products.
This is a great post. To label a company with "terrible service" after even a week of no contact, is something I personally wouldn't do. So many online ratings now days where literally anyone can give a one star without even purchasing a product, is a scary deal for a lot of companies, and it's not right.
There is certainly a place for it though, I admit it keeps the companies honest, when need be.