Randy, what ever you do, don't go out and mow the lawn again!
First point:
I don't purchase any real volume from Midway anymore, but over the years have placed countless orders with them. I can only recall having one problem. I ordered a 6.5-20 Nikon Monarch scope and when I received it, the cross-hairs were just that, "fine" and not the duplex that the ad had stated. The scope was advertised as a "special purchase" and ALL of them had the same "fine" cross-hairs.
Basically, they told me they would do whatever I wanted. I could: 1) send it back for a full refund, and they would pay to ship it back. 2) They would pay to ship it back and they would give me a "sweet-heart deal" on any other scope I wanted. 3) They would pay for me to send it back, and they would have whatever reticle I wanted installed in the scope at no charge!
I chose door #3, sent the scope off and had mil-dot reticles installed. When I received the scope, it was packed with a $20.00 gift-card to Midway and an apology. In my opinion, it just doesn't get any better than that!
Second point:
Starting back about 5 or 6 years ago, I found that my electronics business generated lots of "surplus". This surplus, mostly industrial instrumentation and control, had no value to anyone in our small town, but, with a little search on e-bay, I found that it had great interest around the country. I started listing and selling this surplus on e-bay and quickly found that I needed a full-time person helping me. I hired a person just to pack and ship all of the items I was selling. The shipping was split between UPS and USPS priority mail. We shipped THOUSANDS of packages by both carriers. In all those thousands of packages, UPS delivered one item to the wrong address that they never got back, and destroyed two others. In all three cases, I was reimbursed fully. The US mail (priority mail) never failed us once. I still use both carriers every day, and where I rarely ship a "high value" package via priority mail, I have yet to have them fail me. Both UPS and USPS, in my opinion, have top-notch service.