Nikon customer service SUCKS!!!!!!!

M

Mxracer532

New member
So my dad has a pair of Nikon Monarch 10x42's that for some reason quit focusing completely and all the emblems had fallen off. So since they were under warrantee he sent the back. $36 in shipping.
Well he got them back yesterday and they now focus but it become EXTREAMELY obvious that nobody ever looked through them since there is a huge peice of something hanging down in the left side. They also didnt replace ANY of the emblems that had fallen off. Needless to say nobody I know will ever do bisness with Nikon again. Vortex is 10 times the company!
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Hmmm, you said their CS sucks, but that seems to be the warranty and repair people that messed up, not customer service. Call their CUSTOMER SERVICE and I am certain they WILL resolve the issue.
 
Are the repair people not working to satisfy customers? I dont give a crap if the person that answers the phone is the greatest person in the world if the (person or persons) working on my bino's and scope are idiots.
 
Originally Posted By: Mxracer532Are the repair people not working to satisfy customers? I dont give a crap if the person that answers the phone is the greatest person in the world if the (person or persons) working on my bino's and scope are idiots.

Man, I wish I was like you. Judging by your response, you have NEVER made one mistake in your life! Good on ya! I'm just wondering how an entire company sucks, as you put it, because of one individual case. ALL companies have lemon products. That’s just a fact of life! You gloat about Vortex, but there are plenty of reviews of MULTIPLE issues with their scope.

Ignorance truly is bliss, eh?
 
Sure all companys have lemons, its the good ones that fix them!
Sure i have mad mistakes, BUT not even looking over your work to make sure it is correct before sending it out the door is REDICULOUS! Also not replacing the emblems that doesnt take a genious to notice are gone is pretty pathetic. I never said the company as a whole sucks, i said their customer service sucks. Its not ignorance its the truth!
I know Vortex has had their problems also, but being able to walk into any dealor and swap out whatever product i have for a brand new one on the spot is by far the best service i have seen. Am I partial to Vortex? No as I have a Leupold on my rifle but I know I wouldnt hesitate to put a Vortex scope on my rifle.

Maybe its my back ground in working in the nuclear industry that has me being untallerable of mistakes like not checking over ur work. I make a mistake like that it could cost Millions of $ and my job. Maybe the person who attempted to fix the binos was trying to get fired?
 
I just find it odd that one imperfection on one piece of equipment equates to an entire entity of a company being bad. And the fact that you had to bash a company in 3 threads to try to make some point, I guess. That’s the issue here. Shoot whatever you desire and let the chips fall where they may. We are not talking about nuclear equipment here, just a simple mistake in a repair process.

Have you attempted to get with Nikon again and make sure they rectify this situation? I am about 99% sure it will be fix, more correctly, this time and you will be happy.

But for crying out loud, 1 piece of equipment and an entire department at a HUGE sport optics company constitutes the entire system to be broken, I beg to differ.
 
MXR,
Before you give up, I'd give Nikon a call, explain the situation and give them the opportunity to fix it. They may even send you the packing label so you can return them to Nikon on their dime. Knowing the background, I'm sure you will receive close attention to detail on the repair of the bino's.
Let us know how things work out for you.
Mark
 
MX, I am sorry for the experience you have had thus far with our CS .
Please give me the opportunity to help make things right for you.
I do think what has happened to you is a very isolated incident and not something I come across even on the rare occasion.
Drop me an e-mail and I will help get you taken care of correctly.
Thanks,
Bart
Nikon Pro Staff

e-mail bbk940@verizon.net
 
I would call the customer service line and speak to them they have been very good to me in the past!
 
Originally Posted By: Barton HegeMX, I am sorry for the experience you have had thus far with our CS .
Please give me the opportunity to help make things right for you.
I do think what has happened to you is a very isolated incident and not something I come across even on the rare occasion.
Drop me an e-mail and I will help get you taken care of correctly.
Thanks,
Bart
Nikon Pro Staff

e-mail bbk940@verizon.net


There ya go, seems like good customer service to me!!

Things happen, no company is perfect, it's how they handle their mistakes that reflects the company.
 
This was what I posted in another thread:

I may have to try a Redfield but I am presently very loyal to Nikon because of the way they handled a warranty issue I had. I bought a used Nikon Buckmaster on Ebay and it would not hold zero and the clicks were not crisp or very audiable. I sent the Buckmaster in (even being the second owner is was still under warranty) I waited about a week and got it back I was unhappy with it because they told me they were going to change the coin style turets cause the previous owner had chewed them all up trying to adjust it. When I got it back they had not been replaced, but the clicks were much more positve and audiable. I called and talked to their rep and told him what I had been promised and how unhappy I was. He told me to send it back and He would make sure they were changed. Deer season was less then a week away and I told him I would have to live with it till season was over. THe next day after work a BRAND NEW Buckmaster was sitting on my door step (the new style with resetable finger turets) There were instructions in the box and shipping label to send mine back in. I was over joyed to say the least! I boxed up my old one put their prepaid shipping label on it and sent it back to them expecting that they where basically tradeing me... about three weeks later I got the old scope back again in the mail completely refurbished with and appology letter. NOW THATS QUALITY CUSTOMER SERVICE! They have pretty much made me a life long customer as far as hunting scopes go..

I've bought 4 more since that incident...
 
Bart
I apprieciate you trying to help this sitiation, as I stated before these are my dads binos and I think he sent them with my brothers mother in law and she was going to ship them back again so my dad wouldnt have to pay another $36 in shipping. I will check with him thismorning and get back to you.
 
Contacting Nikon and giving them a chance to fix this should have been the first move instead of coming here with the comments. The item you see in the lens may have moved there after shipping.

Seems like the first thing people want to do is come here to complain then end up contacting the company any way. If a company will not resolve the situation I could see making posts and accusations at that point, but give them the chance. If the customer doesn't do their part by notifying the company, how can they solve the problem?

I dont know why you paid $36 to ship. I know it could be shipped for a lot less than that insured through Fedex or UPS.
 
Mx, Keep me in the loop.
Knowing the exact name the Bino's are under will be necessary to follow up.
Also , if you get a work order # e-mail that to me as well.
We will get you taken care of Mx.
If I don't have all your info. I can't follow-up so try to get that to me asap.
Wow, $36 in shipping.....seems like a lot. As long as you can track the shipment that is all you need.
Bart
Nikon Pro Staff
 
For every BAD COMPLAINT, there is at least ONE GOOD
RECOMMENDATION,
Here's mine >
I have the Nikon M-223, 3x12x42 on my 556,
I have the Nikon ProStaff 12x25 Binos for field use,
AND I use their new RifleHunter 1000 Range Finder.
I find all three pieces of equipment to be of very good
quality, and all perform above what I expected.

My question to the O/P is this,
How would a missing Badge / Emblem / Sticker, etc.
effect the performance of the Equipment?

 
Last edited by a moderator:
Originally Posted By: reb8600Contacting Nikon and giving them a chance to fix this should have been the first move instead of coming here with the comments. The item you see in the lens may have moved there after shipping.

Seems like the first thing people want to do is come here to complain then end up contacting the company any way. If a company will not resolve the situation I could see making posts and accusations at that point, but give them the chance. If the customer doesn't do their part by notifying the company, how can they solve the problem?

I dont know why you paid $36 to ship. I know it could be shipped for a lot less than that insured through Fedex or UPS.

A company as big as Nikon I dont expect to have to send items back more than once, so to me they had a chance and they blew it! Now if u say give them 2 chances I guess they are still in the game.;)
As far as shipping goes they were shipped through UPS and yes i know my dad got screwed on shipping as i just UPS's my scope to Leupold with $500 of insurance for $19.
All of you cant say im in the wrong all you want, but im not the one who made a really pathetic attempt at fixing a problem.
As far as it falling down during shipping, well if thats the quality you get that they fall apart during shipping then how well are they gonna hold up in the field?
 
Originally Posted By: CoyoteOn2For every BAD COMPLAINT, there is at least ONE GOOD
RECOMMENDATION,
Here's mine >
I have the Nikon M-223, 3x12x42 on my 556,
I have the Nikon ProStaff 12x25 Binos for field use,
AND I use their new RifleHunter 1000 Range Finder.
I find all three pieces of equipment to be of very good
quality, and all perform above what I expected.

My question to the O/P is this,
How would a missing Badge / Emblem / Sticker, etc.
effect the performance of the Equipment?

You strike me as one of those types that are only
happy if your complaining about somthing. (like the

Bug on the Windshield of your car sort of thing)
My God Dude, S**t happens in life, get over it, OR
at least complain about something, say like the
National Debt, that there is really no quality control or
customer service that one could expect a Fair Resolution
from.

Emblems dont effect how the products work, but sure as [beeep] effect re-sale value if ur equiptment looks like crap! Sorry if my dad and I take pride in our equiptment.
Just my $.02 on the subject matter, and lastly, may Tomorrow
be a BETTER day for you.
 
at least i know that my buddy is not the only one that has had problems with them.his scope quit on him and he sent it back three times still can't use
 
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