OpticsPlanet deceitful business practices
- Thread starter wahoowad
- Start date
Mr Benelli
New member
I called today to order a swarvo scope and they told me they sent me the 10 percent off code. I told them i called twice and never got it. they wouldn't let me use the 10 percent code because they said it expired 4 days ago. Done with optics planet...they are only good for returns..
Orneryolfart357
New member
I never really had any problems with them, they had what I wanted and shipping was quick too. I did however order a wrong set of rings, and being busy at work I didnt call right away to exchange them. When I finally did I found out they have a 30 day return policy, and I missed it by 3 days.. lol Live and learn. But I take the blame for this one.
skinney
Director
I have had no problems with optics planet... I just ordered the eberlestock X3 multicam pack from them, a nice lady answered the phone and said non were in stock, so she took my number and said she would give me a ring first thing when they came in!!! I have ordered multiple bases, and bore sighting equipment from them as well with no headaches or hassles, sorry to hear about your bad luck.
TripleDeuce660
Active member
I have ordered from them with no problem about 5 years ago. Think I got some mounts there too.
THe optic zone has always been hassel free and is my go to for all things optics.
THe optic zone has always been hassel free and is my go to for all things optics.
Originally Posted By: TXCOONDOGI have nothing but good things to say about Optic Planet.
Spent 1000's and nothing negative to say thus far.
Midway seems over priced and it takes forever for them to get stuff back in stock.
agreed...you need to utilize the live chat option and reference the model # to see if they have in stock...thats what i do before any opticsplanet order....1000's and no complaints....Hey larry potterfield w/ midway...are you still gonna charge me shipping everytime...eventhough i have made many $100 plus orders over the years???? " I'm larry potterfield and I'm gonna stick it to em'....let's get started shall we"??????
Spent 1000's and nothing negative to say thus far.
Midway seems over priced and it takes forever for them to get stuff back in stock.
agreed...you need to utilize the live chat option and reference the model # to see if they have in stock...thats what i do before any opticsplanet order....1000's and no complaints....Hey larry potterfield w/ midway...are you still gonna charge me shipping everytime...eventhough i have made many $100 plus orders over the years???? " I'm larry potterfield and I'm gonna stick it to em'....let's get started shall we"??????
calling4life
New member
I've received excellent customer service from them, and recently.
Some people just make life difficult for themselves then find it easier to pass the blame to others...
Some people just make life difficult for themselves then find it easier to pass the blame to others...
BBK
Active member
Sounds to me that the guys with good reports all called or messaged ahead to find out if the item is in stock. Since the root of all the problems here are items out of stock, they would obviously avoid the problems and have nothing but good things to say.
If you order from their website, they will not tell you if the item is in stock or not, and simply hold your order for weeks on end until the part shows up. To me this is not good business, they should send out an email letting you know the item is not in stock so you can cancel if needed instead of waiting weeks on a part only to find out they never had them to start with.
I have placed 3 orders, waited weeks, called to see what the holdup was and told sorry they are out of stock. That would have been good info to know 2 weeks ago so I could have the parts I wanted by now. I've never seen a company that would not tell you the item is not in stock. They are supposed to tell you, not hold your money and get cocky when you call waning to know where your order is.
If you order from their website, they will not tell you if the item is in stock or not, and simply hold your order for weeks on end until the part shows up. To me this is not good business, they should send out an email letting you know the item is not in stock so you can cancel if needed instead of waiting weeks on a part only to find out they never had them to start with.
I have placed 3 orders, waited weeks, called to see what the holdup was and told sorry they are out of stock. That would have been good info to know 2 weeks ago so I could have the parts I wanted by now. I've never seen a company that would not tell you the item is not in stock. They are supposed to tell you, not hold your money and get cocky when you call waning to know where your order is.
calling4life
New member
You know what they say about assumption...
All you that just assumed things were in stock, you have yourself to blame, it takes 15 seconds to get someone on the live chat feature, or call, or write, e-mail... Whatever
I've received great customer service, all while also getting 10% extra off for reviewing previous purchases, free shipping, no tax, inexpensive to begin with...
Be a responsible buyer and they can be a great asset.
All you that just assumed things were in stock, you have yourself to blame, it takes 15 seconds to get someone on the live chat feature, or call, or write, e-mail... Whatever
I've received great customer service, all while also getting 10% extra off for reviewing previous purchases, free shipping, no tax, inexpensive to begin with...
Be a responsible buyer and they can be a great asset.
Shovelheadave
New member
my two cents - Camerland is far and away the best company I've ever dealt with.
C.Jay
New member
This:
Originally Posted By: calling4lifeYou know what they say about assumption...
All you that just assumed things were in stock, you have yourself to blame, it takes 15 seconds to get someone on the live chat feature, or call, or write, e-mail... Whatever
I've received great customer service, all while also getting 10% extra off for reviewing previous purchases, free shipping, no tax, inexpensive to begin with...
Be a responsible buyer and they can be a great asset.
Originally Posted By: calling4lifeYou know what they say about assumption...
All you that just assumed things were in stock, you have yourself to blame, it takes 15 seconds to get someone on the live chat feature, or call, or write, e-mail... Whatever
I've received great customer service, all while also getting 10% extra off for reviewing previous purchases, free shipping, no tax, inexpensive to begin with...
Be a responsible buyer and they can be a great asset.
Hey guys,
My name is Alessandro, and I'm from OpticsPlanet. It hurts to hear about the issues associated with not showing availability on your website - but I completely understand the frustration. In fact, everyone here does.
After a lot of work over the past year, we've put together a feature that allows you to check the availability of any item before adding it to the cart, and we're actively testing it right now with a small portion of visitors. Below the "Add to Cart" button will be link called "Check Availability" and when you click it, we'll give you an idea of when you can expect a product to be shipped.
We haven't released it in full yet because we're still tweaking the logic to be better (and to make the whole thing more responsive and faster) but we're hoping to roll it out in full by the end of June.
If you'd like to try it out, you can "opt-in" to the test. If you do opt-in, I'd really appreciate any feedback you might have on the feature. Availability has been a long time coming, and we really want to make it as good as possible for our customers.
Opt-in by copying this URL into your address bar:
http://www.opticsplanet.net/#stockAvailability=1
Once you do that, you should be added to the test group, and any products you look at should have a Check Availability button. If it doesn't work in your typical browser, it's a cookie issue - until we fix it, try a different browser.
Again - I am truly sorry for the frustration. But we hear the criticism, and we are working really hard to improve the situation!
My name is Alessandro, and I'm from OpticsPlanet. It hurts to hear about the issues associated with not showing availability on your website - but I completely understand the frustration. In fact, everyone here does.
After a lot of work over the past year, we've put together a feature that allows you to check the availability of any item before adding it to the cart, and we're actively testing it right now with a small portion of visitors. Below the "Add to Cart" button will be link called "Check Availability" and when you click it, we'll give you an idea of when you can expect a product to be shipped.
We haven't released it in full yet because we're still tweaking the logic to be better (and to make the whole thing more responsive and faster) but we're hoping to roll it out in full by the end of June.
If you'd like to try it out, you can "opt-in" to the test. If you do opt-in, I'd really appreciate any feedback you might have on the feature. Availability has been a long time coming, and we really want to make it as good as possible for our customers.
Opt-in by copying this URL into your address bar:
http://www.opticsplanet.net/#stockAvailability=1
Once you do that, you should be added to the test group, and any products you look at should have a Check Availability button. If it doesn't work in your typical browser, it's a cookie issue - until we fix it, try a different browser.
Again - I am truly sorry for the frustration. But we hear the criticism, and we are working really hard to improve the situation!
Last edited:
sendit223
Well-known member
Originally Posted By: OPSandroMBut we hear the criticism, and we are working really hard to improve the situation!
This is good. I have spent a whole lot of money with you folks and have to say that dysfunction with your website has frustrated me enough to shop elsewhere. Say what you want about Midway's prices (which frequently aren't out of the market) but their website and web experience are excellent. I have yet to be burned by an "in stock / out of stock" issue with Midway.
It is great to see you listening to your customers. If you fix this problem you will be back on track.
Sendit
This is good. I have spent a whole lot of money with you folks and have to say that dysfunction with your website has frustrated me enough to shop elsewhere. Say what you want about Midway's prices (which frequently aren't out of the market) but their website and web experience are excellent. I have yet to be burned by an "in stock / out of stock" issue with Midway.
It is great to see you listening to your customers. If you fix this problem you will be back on track.
Sendit
AzDiamondHeat
New member
Call me a cynic, but I think the "working on it" is a bunch of crap.
I have written enough code to know that if they have the capability to "check inventory", they CERTAINLY have the capability to have their website update availability.
Bottom line, it is marketing 101. Get them in the door any way possible and enough suckers will buy anyway to make the complaining worth it.
Yes, I too have been burned by Optics Planet and will not do business with them again. I normally don't "pile on" but I do NOT like deceitful business practices.
Had they come on here with a legitimate "working on it", I would keep to myself.
wahoowad
Member
They sent me an update today about my order:
1) They originally offered a free belt that matched the hunting pants. They have since rescinded that and said they will ship me a 'Deck of Playing Cards' instead. Oh fun. I can play old maid while waiting for the coyotes to show up.
2) They sent me an email today saying my credit card could not be charged....not an email saying my product was in and/or ready to ship...only that they couldn't charge my credit card. What about my freaking pants? Do I have to pay you (again) for the elite privilege of remaining on backorder?
1) They originally offered a free belt that matched the hunting pants. They have since rescinded that and said they will ship me a 'Deck of Playing Cards' instead. Oh fun. I can play old maid while waiting for the coyotes to show up.
2) They sent me an email today saying my credit card could not be charged....not an email saying my product was in and/or ready to ship...only that they couldn't charge my credit card. What about my freaking pants? Do I have to pay you (again) for the elite privilege of remaining on backorder?