OpticsPlanet deceitful business practices
- Thread starter wahoowad
- Start date
6mm06
Well-known member
Originally Posted By: pahntr760Originally Posted By: C.JayCall 1st, verify and order.
Ain't that hard.
No different than Midway or Brownells.
Word.
I concur.
But, JoeBobOutfitters and others will notify you upon entering items to the cart. That should be the industry standard.
It's not hard, but requires more effort than most of us in today's world want. We all want things to be evident and up front, in the beginning, and not have to do this or that or jump through hoops to get the answer. That's life in today's world, like it or not. There are simply too many other places in which to do business.
Hopefully Optics Planet will straighten out their problems and continue to be a good supplier of optics, for good prices, and receive the support of Predator Masters members. That's what we all want, isn't it? In the meantime, a word to Optics Planet, please make things easier for members to be able to support you without hassel.
6mm06
Well-known member
Originally Posted By: pahntr760I wonder how we got by with mail order catalogs for so long before the interweb and all...?
Remember filling out all those order forms, handwritten, and mailing an enclosed money order? I do. Times have changed, and businesses have to change as well if they are to survive.
Yote Yoda USMC
New member
I have good luck with Midway but the one thing I do know about Optic Planet is that they are a good price guide.
The Virginian
New member
Originally Posted By: OPSandroMOriginally Posted By: The Virginian
Alessandro,
Welcome to PM and thanks for posting. I understand that you are working on it as we speak but can you explain taking a customer's money when the item is out of stock? There are two problems here as I see it. 1) Out of stock, 2) Taking a person's money and being out of stock. The latter of the two gives a very bad impression of your company.
The tragedy here is how much money was spent in advertising to get the customer to your website. How much money has been lost in revenue due to bad communication? I would imagine that number would be astronomical.
Thanks for your time,
Eric
Eric,
We have lost money due to this. No question, it's not good for business. And that's why we fixed it.
As of last Friday, everyone and anyone who visits our site now has the option to "Check Availability" before adding an item to their cart. No more test, no more opting in. Of course, our customer service teams are still happy to check for you too over the phone or via chat.
One thing I have to respond to - we never, ever, ever, ever, ever capture a dime from customers before we ship items (ONE exception: custom-made items.) We have to authorize your payment method at the time of purchase, but we don't capture funds until we are shipping the item out. There are banks that will treat an authorization as a debit on your statement for a few days - but that's slowly going away. Some checkout services will capture from your credit card/debit card (PayPal, Google Checkout, I think Amazon Checkout) but WE don't take anything. That's why unlike many other places, we don't have any problems cancelling an order involving back orders. We don't have to refund you anything because we never took anything.
Thank you for the response. It appears that I had a misconception of the capturing the funds issue.
I wish nothing but the best for OP. We need all the vendors that we can get. I will try to order from you again and verify on the phone net time for availability.
V/r,
Eric
Alessandro,
Welcome to PM and thanks for posting. I understand that you are working on it as we speak but can you explain taking a customer's money when the item is out of stock? There are two problems here as I see it. 1) Out of stock, 2) Taking a person's money and being out of stock. The latter of the two gives a very bad impression of your company.
The tragedy here is how much money was spent in advertising to get the customer to your website. How much money has been lost in revenue due to bad communication? I would imagine that number would be astronomical.
Thanks for your time,
Eric
Eric,
We have lost money due to this. No question, it's not good for business. And that's why we fixed it.
As of last Friday, everyone and anyone who visits our site now has the option to "Check Availability" before adding an item to their cart. No more test, no more opting in. Of course, our customer service teams are still happy to check for you too over the phone or via chat.
One thing I have to respond to - we never, ever, ever, ever, ever capture a dime from customers before we ship items (ONE exception: custom-made items.) We have to authorize your payment method at the time of purchase, but we don't capture funds until we are shipping the item out. There are banks that will treat an authorization as a debit on your statement for a few days - but that's slowly going away. Some checkout services will capture from your credit card/debit card (PayPal, Google Checkout, I think Amazon Checkout) but WE don't take anything. That's why unlike many other places, we don't have any problems cancelling an order involving back orders. We don't have to refund you anything because we never took anything.
Thank you for the response. It appears that I had a misconception of the capturing the funds issue.
I wish nothing but the best for OP. We need all the vendors that we can get. I will try to order from you again and verify on the phone net time for availability.
V/r,
Eric
Originally Posted By: Yote Yoda USMCI have good luck with Midway but the one thing I do know about Optic Planet is that they are a good price guide.
Ya towards the high side. I've heard so much negative stuff acbout them over the years, I wouldn't even consider buying from them. You can do much better elsewhere.
Ya towards the high side. I've heard so much negative stuff acbout them over the years, I wouldn't even consider buying from them. You can do much better elsewhere.