Remington repair center %#@$*&^

T

tacgnut

New member
I sent my brothers XR 100 back to Remington a week or so ago, along with the rifle I sent them a return form from their website. Under the remarks column I detailed what was the problem (tight chamber) and I expressly said that I did not want them to touch the trigger, if they could not return the rifle with the tuned trigger installed that they could remove it and send it to me seperately.
I thought that was reasonable, right?
Well, someone contracted by Remington called today and said that they are calling to collect for repairs on the rifle I returned. Oh yeah, the rifle was purchased new in March of 2007.
I said what, what do you mean collect money?? What about warranty? She says for the repairs to your gun, they had to replace the TRIGGER. Now about this time I'm fuming and she knew it. I knew that I was speaking to someone with very little knowledge-about anything it seemed and so she says that she will have to have her supervisor call me tomorrow to get it straightened out.
I can hardly wait to speak with someone at a higher education level just so she can direct to someone with an even higher level of edjukation. I wonder what the chain of command is and how long it will actually take for me to speak with a true representative from Remington.

In this day and age customer service means alot and if this is what to expect from one of the worlds largest arms maker, maybe its time to look elsewhere.
I'll keep you updated.
I wonder if you had a Cooper you would have to deal with this issue? I would have to say no.
 
Common practice at Remington. They will return your gun to factory specs and charge you for it before they even begining to address the problem that you sent it in for.
 
You messed up.
Whe you send a rifle in to a MAJOR manufacturer for repairs, they will repair it, meaning returning it to factory configuration (liability issues). When we send in our service rifles to Remington for any kind of tuning or repair, they are always returned in like new configuration, gets some guys really upset because they have to re-camo thier rifles. Best you can hope for is for them to return the trigger (uninstalled) and no charge for the "repair", but I dont think thats gonna happen.
 
Yea it's a crying shame.

I was told to remove the trigger assembly before sending it back, or Rem will steal your trigger and replace it with another one of there crappy ones.

They will claim it's for insurance reasons. An aquantence told me they stole his Jewel trigger and replaced it with there factory trigger. Then charged him for the new factory trigger while keeping his, what a crock.
 
It IS a liability issue, though it's pretty hard to swallow. You'll be lucky if your "modifications" didn't void the warranty altogether. That's pretty common and even part of the small print on many (most?) warranties.
 
I figured they wouldn't approve of the trigger, thats why I wrote to them and said that if they could not send the rifle back with my trigger installed that they could send it seperately. Whats wrong with that I figured.
It will be a cold day in h3II before I buy another Remington.
 
It isn't hard to figure out from their standpoint. "Your honor when that rifle last left our possession it meet factory specifications in all regards. Since then it has been altered by someone who doesn't work for Remington in a manner not authorized by Remington and for that reason we are not liable for any injures caused by those alterations."

In case you are wondering, I don't think you will ever see that trigger again. Suggestion; if you put an after market trigger on a Remington, save the original to put back on if you have to send the rifle to Remington for work.
Nothing wrong with a Remington, but they are a little paranoid about avoiding lawsuits.
 
A few years ago when I talked to a Remington rep she told me not to send in any part of the rife that I had modfied. So I can say they were up front with me.
 
This is SOP for Remington and Ruger also. It's been discussed on several forums over the past few years. You knew there were trigger issues when you sent your rifle in for repair and now your mad because thet happened.

If I were you I'd take a deep breath and calm down. Remington makes fine rifles as does Ruger. Your blowing this way out of proportion and getting mad at folks that have no control of Remington's policy.

Bottom line is if your running modified triggers, and most of us do is to find a factory trigger and put it in when you send a rifle to a manufacture such as Remington or Ruger. I keep several in a box that I traded out when I put in aftermarket triggers on rifles. You can pick them up at gun shows for a few bucks and stick one on a rifle that has to go to the factory for repair. Quit being a crybaby.
 
I heard that several years ago. They always replace the modified parts and charge you for them.

I do not recall hearing that they kept the parts however. I believe that very well may constitute theft.
 
Not theft, good customer service and quality assurance. If a part is not up to factory specs then it needs to be examined by techs to determine where the failure occured,

Im sure they usually find that the malfuction happened behind the buttstock. /ubbthreads/images/graemlins/grinning-smiley-003.gif
 
Remington has definitely went way downhill in the last few years. I used to have a gun cabinet full of remingtons and they were the only thing i would even look at when i was in the market for a gun. Now within just a few years i wouldn't even consider buying another remington. Lately my gun safe has been filling up with Savages and Tikkas,and i don't see any reason to stop.
 
I recently sent my Encore 209X50 to T/C. They replaced the barrel and reversed an $80 trigger job. Worst part is they already replaced the barrel once. If they had read my letter they would have known that, and I put my barrel on a friend's frame and it shot great groups, but shot 6" groups on my frame. They called me to ask me if they could use a pic. I sent. They also asked how much the deer weighed how many points etc.. Once again all information I included in the letter I sent in with the gun. I guess when you know it all you don't bother with what the customer has to say.
 
Look guys...

Most of these gun companies have been sued a lot - I mean in the hundreds of millions of dollars over the years, and they are dammn tired of it.

The bulk of the law suits come from triggers that were "tinkered" with by someone that didn't know what they were doing, it went off and hurt or killed someone.

Use your smarts. Have an old trigger you use to send back rifles... or check out the rifle fully for warranty problems, before you play with the trigger.

If you were Rem, you would have the same policy!!

.
 
You are right about being sued, every knucklehead in the country wants to sue over their own stupidity. I mean geezz, the coffee's too hot at McDonald's, that's good for a million bucks. So I kinda understand some of what the gun companies are about, some of it maybe...

However, not returning your property back to you, as in the case of a custom trigger, is theft! Plain and simple theft. If that were to happen to me I would carefully explain to them that I would be contacting the local Police Agency and Prosecutor, the U.S. Postal Authorities, the State Attorney General's Office, Federal Attorney General's Office, the Better Business Bureau, and every other agency I could dig up as I filed theft charges, stealing by deciet, mail fraud, and whatever charges I could possibly dig up. Plus I would sue them in my local counties Small Claims Court which didn't require me to have an attorney - but would supenea them, and I do mean them personally that was refusing me my expensive part, to travel at their own expense to my county courthouse to appear to defend their actions. I'm a pretty decent guy, however, nobody likes to feel they've been taken advantage of!
 


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