Remington Customer Service!

Originally Posted By: DoubleCKSkinner,
It was clearly a question. And a good one. Thanks for asking it. If PM can keep good dialog/questions from being blasted off the forum by personal attacks, perhaps the good dialog can continue. And who knows, someone may have an answer.
DCK

Thanks

It is not my intent to blast any single person. I didn't even know Al's name until Jeff mentioned it here. Since then I have seen Al's name all over including the Television. I had a good feeling he was trying to help. If by chance this thread and his departure have anything in common then I feel bad for him.

My dissatisfaction lies in the Company's Customer Service. It is this dissatisfaction that will keep me from buying another remington in the future. At no time did I ever tell anyone what to do. They can make up their own minds.

Skinner
 
Skinner,
I am with you brother. My reference is to others who seem to have the need to silence opinion via personal attacks. Don't let 'em get you down.
DCK
 
There's no personal attacks here... Quit dreaming in the dark and feeling insecure about yourselves...

Specifically, what is so difficult for some folks to understand about this recall? It's the ammunition and not the rifles at fault. Read the bottom two bold print lines of this post...

Has anyone called CCI (the only producer of 17 HMR Ammo) and asked them to pay for your suddenly valuable rifles? It's REALLY their issue and not Remington's. They told all the 17 HMR ammo sellers where they peddle ammo to tell their users/buyers not to use the CCI produced ammo in semi-auto rifles.

I can just imagine the panting and heavy breathing some of you would be doing if Remington ignored the warning, and then your rifle blew up as a result of an ammunition issue. Be glad that Remington is trying to keep that from happening...

Remington, Winchester, Federal, and Hornady all issued the same notices upon receiving the information from CCI: Don't use the 17 HMR ammo in a semi-auto rifle.

PRODUCT SAFETY WARNING AND RECALL NOTICE

17 HMR AMMUNITION AND MODEL 597® 17 HMR SEMI-AUTOMATIC

DO NOT USE REMINGTON 17 HMR AMMUNITION IN SEMI-AUTOMATIC FIREARMS.

DO NOT USE THE REMINGTON MODEL 597 17 HMR SEMI-AUTOMATIC RIFLE.

Remington has been notified by its supplier of 17 HMR ammunition that 17 HMR ammunition is not suitable for use in semi-automatic firearms. The use of this ammunition in a semi-automatic firearm could result in property damage or serious personal injury.

Everyone have a nice day....

-BCB
 
Originally Posted By: Bayou City Boy
... what is so difficult for some folks to understand about this recall? It's the ammunition and not the rifles at fault. Read the bottom two bold print lines of this post...

... It's REALLY their issue and not Remington's. They told all the 17 HMR ammo sellers where they peddle ammo to tell their users/buyers not to use the CCI produced ammo in semi-auto rifles.
...
Remington, Winchester, Federal, and Hornady all issued the same notices upon receiving the information from CCI: Don't use the 17 HMR ammo in a semi-auto rifle.

PRODUCT SAFETY WARNING AND RECALL NOTICE

17 HMR AMMUNITION AND MODEL 597® 17 HMR SEMI-AUTOMATIC

DO NOT USE REMINGTON 17 HMR AMMUNITION IN SEMI-AUTOMATIC FIREARMS.

DO NOT USE THE REMINGTON MODEL 597 17 HMR SEMI-AUTOMATIC RIFLE.

Remington has been notified by its supplier of 17 HMR ammunition that 17 HMR ammunition is not suitable for use in semi-automatic firearms. The use of this ammunition in a semi-automatic firearm could result in property damage or serious personal injury.

(edited by the poster for relevancy top his reply)

-BCB


Okay, I agree that this is a problem with the ammunition (all apparentlt produced by CCI...

However, I don't think that that lets Remington or any other manufacturer of semi-autos off the hook.

If one takes a slow deliberate look at this from every angle, I think the manufacturers of the ammunition AND the manufacturers of the rifles are both at fault. Where was the R&D? Or, are these folks like Microsodft..."let the consum,er find the bugs...."? Before Rwemington released any rifles into production they should have been thoroughly tested. If they were and there were no failures AND the components of the ammunition changed then they would be off the hook, otherwise the testing should have shown the flaw... If it didn't the testing was flawed. This is a time bomb waiting to go off and the manufacturer has an obligation to take the product out of the consumer arena. Remington sold a product that was implicitedly represented to be safe for its intended use...as a rifle, not a decoration. It is not safe and useable as a rifle... That is a definite breach of an implied warranty...
 
Ill ask the question again, should remington have to pay the dealers profit also???? They are offering 200-250 some say they paid 450 for their rifle, Is anybody asking their dealer to make good on his end? This is not all remingtons fault. ed
 
The ammo came first, remington built their gun around it and failed. Not

hard to figure out the chain of events here. Ruger couldn't make the 22mag

safe in the 10/22. It's more of the same.
 
Originally Posted By: Greg_MeyerOriginally Posted By: Bayou City Boy
... what is so difficult for some folks to understand about this recall? It's the ammunition and not the rifles at fault. Read the bottom two bold print lines of this post...

... It's REALLY their issue and not Remington's. They told all the 17 HMR ammo sellers where they peddle ammo to tell their users/buyers not to use the CCI produced ammo in semi-auto rifles.
...
Remington, Winchester, Federal, and Hornady all issued the same notices upon receiving the information from CCI: Don't use the 17 HMR ammo in a semi-auto rifle.

PRODUCT SAFETY WARNING AND RECALL NOTICE

17 HMR AMMUNITION AND MODEL 597® 17 HMR SEMI-AUTOMATIC

DO NOT USE REMINGTON 17 HMR AMMUNITION IN SEMI-AUTOMATIC FIREARMS.

DO NOT USE THE REMINGTON MODEL 597 17 HMR SEMI-AUTOMATIC RIFLE.

Remington has been notified by its supplier of 17 HMR ammunition that 17 HMR ammunition is not suitable for use in semi-automatic firearms. The use of this ammunition in a semi-automatic firearm could result in property damage or serious personal injury.

(edited by the poster for relevancy top his reply)

-BCB


Okay, I agree that this is a problem with the ammunition (all apparentlt produced by CCI...

However, I don't think that that lets Remington or any other manufacturer of semi-autos off the hook.

If one takes a slow deliberate look at this from every angle, I think the manufacturers of the ammunition AND the manufacturers of the rifles are both at fault. Where was the R&D? Or, are these folks like Microsodft..."let the consum,er find the bugs...."? Before Rwemington released any rifles into production they should have been thoroughly tested. If they were and there were no failures AND the components of the ammunition changed then they would be off the hook, otherwise the testing should have shown the flaw... If it didn't the testing was flawed. This is a time bomb waiting to go off and the manufacturer has an obligation to take the product out of the consumer arena. Remington sold a product that was implicitedly represented to be safe for its intended use...as a rifle, not a decoration. It is not safe and useable as a rifle... That is a definite breach of an implied warranty...

I don't disagree with what you are saying about the unknowns here that are being totally neglected and ignored in this thread. Or for the need for the manufacturer (Remington) to get the item (Model 597 rifles) off the market. That is precisely what Remington is trying to do.....

However, I can't imagine a company of Remington's size to throw a product of this nature on the market that they knew might be defective and could result in lawyers and grieving widows lined up at their front door. Remington has lawyers, too, and lawyers generally require sufficient R&D to satisfy the Pope in a confessional booth..

That is speculation on my part. Yet this whole thread reeks of speculation and accusations against the manufacturer of rifles that CCI is NOW saying should not be used with THEIR ammunition. And all of this huff is over a few hundred dollars.

If Remington left these rifles on the market after CCI's recent disclosure, and one blew up, you would have beau coup folks demanding 140 acres of land to park their new boat and pick-up truck on. That is a certain fact in today's litigious society.

Remington's lawyers undoubtedly saw that possibility, too, so they immediately recalled the rifles AFTER CCI's notice. If CCI possibly knew or suspected this fact five years ago, why no word until now...? My guess is something has changed recently.... Who knows what "something" might be, however...

And just for consumer comparison purposes, I've never heard of a computer literally blowing up because of what Microsoft didn't do... These are two totally different kinds of liability issues...

-BCB
 
Originally Posted By: bigwheeler The ammo came first, remington built their gun around it and failed. Not

hard to figure out the chain of events here. Ruger couldn't make the 22mag

safe in the 10/22. It's more of the same.

+1
 
Most consumers would agree that if a manufacturer makes and sells rifles designed for xxx caliber, and later it turns out the design is flawed making it unsafe to use as originally intended, then the manufacturer owes the consumer a free repair, replacement of similar product, or refund of full purchase price.

How hard is that to understand? They produced and sold a product that they now claim is unsafe to use. Give people a reasonable refund or replacement of like value.
 
Just to keep the record straight, I believe that the offer is a $200 coupon. The local fast food joint has some great coupon deals also.
 
Originally Posted By: DoubleCKJust to keep the record straight, I believe that the offer is a $200 coupon. The local fast food joint has some great coupon deals also.

Just so the complete truth doesn't get lost in the emotional shuffle again...

"In return for your Remington Model 597 17 HMR synthetic stock semi-automatic rifle, Remington will provide you a coupon valued at $200.00 good for the purchase of a replacement Remington firearm. If you have a laminate stock Remington Model 597 17 HMR semi-automatic rifle, Remington will provide you a coupon valued at $250.00 good for the purchase of a replacement Remington firearm."

Originally Posted By: DiRTY DOGMost consumers would agree that if a manufacturer makes and sells rifles designed for xxx caliber, and later it turns out the design is flawed making it unsafe to use as originally intended, then the manufacturer owes the consumer a free repair, replacement of similar product, or refund of full purchase price.

How hard is that to understand? They produced and sold a product that they now claim is unsafe to use. Give people a reasonable refund or replacement of like value.

Are you 100% sure that is all this is about....? If "later it turns out the design is flawed", why did CCI issue the warning to every ammo vendor about their ammo - Winchester, Remington, Federal and Hornady? Why not just have CCI contact Remington and tell them to announce that CCI ammo is not safe in Remington rifles...?

Sometimes the real truth gets walked on long before it gets discovered. And in many cases, the obvious truth isn't even close to reality...

-BCB
 
Originally Posted By: sweatybettyOriginally Posted By: bigwheeler The ammo came first, remington built their gun around it and failed. Not

hard to figure out the chain of events here. Ruger couldn't make the 22mag

safe in the 10/22. It's more of the same.

+1



+2
 
Originally Posted By: tuneredThey are offering 200-250 some say they paid 450 for their rifle, Is anybody asking their dealer to make good on his end? This is not all remingtons fault. ed

That's about one of the most clueless statements I've seen posted on this whole site! So you really think the dealers make $200 on a $400 firearm? The dealer would be lucky to get $40 profit out of that sale! How in any which way or form, is this the dealers fault? I don't care if you think it's CCI's fault or Remmy's fault, at around $40 it's not the dealers screwing people over here!

What about the manufacturers responsibility to the dealer?
 
Last edited:
Seems to me we are now just covering the same ground that is already available in the posts above in this topic.

I believe that we have clearly established that some PM members who own this firearm, that is now rendered unsafe/useless feel like a $200-$250 coupon is not a fair/reasonable customer service solution. A few other members who do not own said firearm think it is fine for those who do own the gun. I think we have pretty much settled all that. I for one; agree to disagree.
cool.gif


To me the relevent and unanswered question is now; what will the response to those members who are unhappy be from this PredatorMasters Sponsor.

Jeff, have you heard anything?
 
Originally Posted By: sandhillshunterOriginally Posted By: tuneredThey are offering 200-250 some say they paid 450 for their rifle, Is anybody asking their dealer to make good on his end? This is not all remingtons fault. ed

That's about one of the most clueless statements I've seen posted on this whole site! So you really think the dealers make $200 on a $400 firearm? The dealer would be lucky to get $40 profit out of that sale! How in any which way or form, is this the dealers fault? I don't care if you think it's CCI's fault or Remmy's fault, at around $40 it's not the dealers screwing people over here!

What about the manufacturers responsibility to the dealer?


What about two gun shop in the same town....? They both buy the same rifle from the same distributor and they both pay the same distributor price.

Gunshop A makes their $40 on the sale of the rifle based on a percentage mark-up in price over their distributor cost.

Gunshop B prices their rifle at MSRP, and this is where clueless comes in, a customer walks in and pays them MSRP for that rifle.

Now.... Does Remington have an equal financial liability to both people who want fully reimbursed for their purchase?

One buyer was a smart buyer...and the other was and is apparently clueless...

-BCB
 
Way to try and twist what I said BCB! If you reread what I posted, you will see that the "clueless" part is in reference to someone insinuating that the dealers are making $200 on a $400 sale. Which they are not, not even at MSRP. But hey, play your games if you want!

Besides, you know as well as I do, that most dealers are lucky to get 10% these days. Many shops sell at 6 or 7 percent on firearms and then make it up on the accessories. Your hypothetical comparison works great on the net, but in the real world, it doesn't fly.
 
Originally Posted By: sandhillshunterWay to try and twist what I said BCB! If you reread what I posted, you will see that the "clueless" part is in reference to someone insinuating that the dealers are making $200 on a $400 sale. Which they are not, not even at MSRP. But hey, play your games if you want!

Besides, you know as well as I do, that most dealers are lucky to get 10% these days. Many shops sell at 6 or 7 percent on firearms and then make it up on the accessories. Your hypothetical comparison works great on the net, but in the real world, it doesn't fly.

You're the only one who seems to be getting twisted.....

Its too bad you're way up there in the sandhills of Nebraska. I could take you on a 20 minute drive from my house and show you the two scenarios I mentioned. And they're both real world.

And I totally understand how you were using "clueless". Do you understand how I used it....? Two different meanings to the same word, but they both have relevancy and can easily be used here.

I truly hope Remington heaps big money and praise and admiration on all of you for being so understanding of their view on this issue. What they are offering is what a used 597 would bring just about anywhere...in any caliber....

In your world in the sandhills, do gun dealers give you full retail for a used gun when you trade it in....?

-BCB
 
Originally Posted By: ADCcoyote How about the easy answer is why buy a 17HMR in the first place? LOL. Because you can roll coyotes on the run, you can hit squirrels in the head at 200 yards, etc.
 
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